Sincerely, Management Team Residences at The Fives, pro: overall the hotel is very nice, clean and relaxing. We understand your disappointment and apologize for the impact it had on your vacation. No room for dessert LOL! I would highly recommend this experience. The service was excellent, but because there are floor-to-ceiling windows at the Italian restaurant, it was pretty warm while the sun was setting (dress accordingly). U.S. News analyzed more than 35,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings. He kept us busy and entertained. 301 Route 17 N, Suite 1150, Rutherford, NJ 07070 USA | Telephone:(201) 902-2000, When Will the Brightline to Orlando Open? The chaise lounges came without cushions, the Jacuzzi was not working properly and except for a rusted grill and a table with some chairs there was nothing on the roof top. Alejandro did us well!! This is the version of our website addressed to speakers of English in the United States. Guests staying here have access to the property's private beach club, which includes a massage gazebo, water sports equipment and an infinity pool with a swim-up bar and lounge chairs. I would not recommend this place. Everyone else was very friendly and the hotel is beautiful. The Fives Beach Resort is located right in the heart of Playa del Carmen, merely 8 minutes from famous Fifth Avenue where shops, bars, nightlife, and handicraft stores are aplenty. Thank you once again for your kind words and for choosing The Fives. Juan from Arezzo (the Italian restaurant) was outstanding - great service and personality. Then you sit down at Rosa's table for a full and delicious Mexican dinner. Tee off on championship golf courses. Navigate backward to interact with the calendar and select a date. The Fives Oceanfront. The outdoor food was very tasty and plentiful. There is a small restaurant on the beach (I don't know the name) off to the north end of the property (walk past the hamburger stand). It was the latest bit of bad news for the Caribbean coast, where sargassum seaweed has arrived unusually early this year. It brings us great joy to know that our wonderful entertainment team and the rest of our staff made you feel at home and provided exceptional service. Positives: Staff/Serve is exceptional. i would Beautiful resort, so much fun with the family, Gustavo was the highlight of our trip! Casa de Rosa: 10/10. Some of the buildings and areas need a little love but if youre looking for a relaxing, enjoyable vacation you wont be disappointed. The evening entertainment is very good but finishes by far too early all over by 10pm would have been nice if it had gone on a little later maybe 11ish. Located in Playa del Carmen, the residences at The Fives are defined by their exclusivity and privacy. When we arrived at the docks to leave, we didn't have any $, due to the agent saying we only needed it for souvenirs etc. The on- site activities were second to none. In addition to offering an enviable address, travelers have access to a plethora of on-site dining and beverage options, including a tequila bar with 100-plus kinds of tequilas and mezcals, a coffee shop and the Italian-influenced Mercatto restaurant. Marley Coffee..not included, ice creamnot included, the Spanot included Most of the staff are not aware of the happenings/way things are run on the resort. Arezzo was also really great get the risotto we had it, mushroom soup, lamb and beef. Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Taquera Los Compas Playa del Carmen, and Coco's Cabanas. MENU. We appreciate your feedback and will address this with our culinary team to improve the quality and dining experience at our restaurants. Yes, Residences At The Fives offers an airport shuttle for guests. Book a vacation by June 6, 2023 and enjoy all of the resorts incredible amenities. teacher and guide. Don't forget to enter your promo code to receive the discount. Rosa handled it with grace and managed to keep us all entertained. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. For dessert we had crme brulee and pears in the red wine reduction. Editors note: Hotel information is updated periodically. . Ahora es el hotel The Fives Downtown, en la avenida 10 con calle 2 Norte, en la colonia Centro de Playa del Carmen, donde un grupo de trabajadores suspendi sus actividades para exigir el pago de utilidades, y tambin aumento en el pago de propinas y hasta vacaciones. U.S. News analyzed more than 35,000 . Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. The amenities and the grounds are beautiful and well maintained. Very. Want to book but nervous to now over a year ago Answer 4 answers Mitchm71 Elgin, United Kingdom 3 Votes Our friends had the shrimp ceviche and said it was the best thing theyve ever had (I dont remember their mains LOL). Thank you once again for your review. Awful smell. See more questions & answers about this hotel from the Tripadvisor community. A hotel's guest rating is calculated using data provided under license by Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. Reservations & Information. The website visuals are not accurate. I was a zombie afterwards and we slept for 10 hours after. Rooftop Weddings inspire soon-to-be-married couples. Just 45 minutes by car from Cancun International Airport, this is a favorite destination in the Mexican Caribbean. We hope that you will reconsider and give us another opportunity to provide you with the exceptional experience you initially expected and deserve. There are many more positives than negatives, but the negatives are important considerations. However, past guests had mixed feelings about the service here; some praised the resort's employees, while others citing booking issues and unhelpful receptionists. Enjoy it at The Fives. Turn on desktop notifications for breaking stories about interest? We brought our 6 year old and they interacted with him every time we hopped on the golf cart shuttle to the beach or even during our meals. We strive to offer a wide range of experiences for our guests. Also the overall standard of the evening food was very poor, we ate in all of the restaurants and overall there was good service. Check in and experience luxury reimagined. Does Residences At The Fives offer any business services? We are truly sorry for the inconveniences encountered; despite them, we hope you had an overall great stay. If this is your property and you notice any inaccuracies, please let us know. We are truly sorry for the inconveniences encountered; despite them, we hope you had an overall great stay. The servants always cleaned our towels/bed and the fridge was always full the A/C worked great the only disappointment was the view which was just the woods. One of the most unique dining options is La Casa de Rosa, an interactive cooking experience in a venue designed to look like a typical Mexican hacienda. Guests monopolize chairs for hours and its frankly annoying. -The check was in a separate location, which was supposed to make us feel special, but it was not well managed. Lastly we witnessed some lovely weddings whilst at the hotel in fact on a daily basis, the problem which occurred with this was sunbeds were removed and areas kept free to cater for wedding parties. "You could owe us $11,000". Make yourself home in a hotel designed to please the most sophisticated travelers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We can't wait to go back and as soon as we can, we will rebook for 2024! We're pleased that you had a great holiday with your family. We are truly sorry for the inconveniences encountered; despite them, we hope you had an overall great stay. We are already looking at a future return to this resort! Your comments and observations are invaluable and truly welcomed. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. We managed to find two empty chairs by the Lizard pool one morning at 9:30 a.m., and there were four chairs with towels on them on the opposite side of the pool. Enjoy the restaurants, nightlife, and shopping in downtown Playa del Carmen. Hes the best entertainer on the resort and made us feel so welcome every single time we saw him. Are there opportunities to exercise at Residences At The Fives? MXICO: (984) 242 0296; USA & CAN: 1 (800) 824 3980; REST OF THE WORLD: +52 (984) 242 0296; info@thefivesdivecenter.com but figured it was due to the stagnant water. Navigate forward to interact with the calendar and select a date. Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant. Find luxury, fun, and relaxation at The Fives Oceanfront, and experience the beautiful sunrises and scenery of Puerto Morelos. If anything, why this is reviewed as a 5 star resortis the restaurants and buffets, they're incredible, very small portions, but very yummers. Dont miss out on this limited time offer! Anything on the beach is most likely you have to pay (the fancy beds, the food) Even the pool by the beach, the same chairs that are free on the beach you need to pay for and reserve at the poor nearby. Nothing villa or penthouse-y about it. Regards, Management Team The Fives Beach Hotel and Residences. Playa del Carmen is the reference point of the Mayan Riviera, a small town that has it all. Thank you again and we look forward to seeing you back at The Fives Beach Hotel and Residences, Playa del Carmen. Relax on the white sand beach and sip a tequila-infused cocktail from the beach bar. We're thrilled that you found our resort to be packed with activities, we aim to cater to various interests. Please see our partners for more details. Relax and recharge your senses at our luxury hotel in Puerto Morelos, Mexico. Life is meant to be enjoyed. apply lots of sun screen !! It felt like I had made a new close friend. I would highly recommend Yvan at the Scuba Dive Shop who is a master diver and great. Tee off on championship golf courses. The destination has incredible signature bars where tequila and mezcal flavors predominate. The food was also to a high standard having many restaurants to explore and no limit to how many you can visit. Please know that we genuinely appreciate your comments and will take them into serious consideration as we strive to improve our services and amenities. La Brasserie was excellent I had foie gras and soupe a loignon, my husband had the scallops and escargot for appetizers and for our mains, I had the beef filet, and my husband had the braised lamb. We loved it and we would definitely return! No private butler or room concierge as advertised, either. They serve fresh fish (ceviche), dishes. We were bailed out and totally unaware that "etc" meant EVERYTHING. The dream! We will certainly share your experiences with our staff. Savor global flavors at our gourmet and casual restaurants and bars. Visitors can book a massage or other treatments at the spa, and a fitness center is open 24 hours. The Dear Guitarman, Thank you for taking the time to share your experience with us. Prepare for quite a bit of walking We appreciate both your positive comments and your constructive feedback, as it helps us identify areas for improvement. Playa del Carmen Hotels / The Fives Downtown Hotel & Residences, Curio Collection by Hilton / Spa; How can we help? We appreciate your feedback and will take it into consideration as we continuously work on improving our service standards. Regards, Management Team The Fives Beach Hotel and Residences, Just returned from having a lovely time at this hotel, it was amazing to see monkeys daily roaming the hotel grounds. The food at the hotel was good but not great. Immerse yourself in the Gourmet Inclusive Experience at The Fives Azul Beach Resort Playa del Carmen, and youll discover an unmatched level of all-inclusive luxury that encompasses gourmet dining, premium drinks, personalized service and many resort amenities. more, Residences at The Fives features 210 oversized, luxurious, tastefully designed 1, 2 and 3 Bedroom Resort Residences, with private rooftop lounge decks in penthouses as well as an upscale, all-service spa. Last year also saw a big influx of sargassum, almost as bad as the peak year of 2018. Dhyada mentioned that we need $10 USD for a travel cost. SEE MORE. Now it is the hotel The Fives Downtown, on 10th Avenue and 2nd Street North, in the Downtown neighborhood of Playa del Carmen, where a group of workers suspended their activities to demand the . This response is the subjective opinion of the management representative and not of Tripadvisor LLC. luggage away and serve whoever is present/bring them to their rooms before you when you are ready. The man- made breakwater provides an outdoor-like swimming pool in the ocean which gives you lots of areas to swim free of seaweed which is a huge problem at every resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This in itself is the single most important resort feature for us since we typically spend all day at the beach while at these resorts. but none of them could be classed as high quality, the menus are limited, and the food is not that of a high standard restaurant. We made handmade tortillas, grouper, taco fillings and guacamole. The hotel is strategically located in Playa del Carmen on the Riviera Maya, just 40 minutes south of Cancun International Airport. This place was not good. The staff was so friendly. But they persisted that we wait it out, and even gave us the wrong line to wait in various times when it came time to leave. Dear KOGale, We appreciate the time taken in your evaluation. We had a great holiday with my wife and 2 girls aged 10 and 7 I do not think that the service here is 5 star worthy though. Which was so much fun, but also came at a price the agent forgot to mention of paying for "insurance", for the ATV's. Although the breakfasts and lunches were good. Top room amenities include a kitchenette, a minibar, and air conditioning. We are sure your review will be helpful to many people with future travels. Infinity pool is crowded so get there early. What are some restaurants close to Residences At The Fives? INCESSANT selling of massages, day. Or even if they work in a restaurant not knowing what time it opens/closes. Activities and special experiences foster togetherness for families, couples, and groups of friends. I hope that management realizes what an asset she is to the establishment and recognizes her for the dedication she has to her job and customers. Our last night we booked Casa de Rosa and it is an experience! The staff is by far what makes this place great. Would we go back yes. The Fives Oceanfront, Puerto Morelos will have 115 one-, two- and three-bedroom suites, as well as a Private Beach Club (rumored to be a partnership with Rohan Marley, one of Bob Marley . Which room amenities are available at Residences At The Fives? There are more places to choose from in the, Frequently Asked Questions about The Fives Beach Hotel & Residences. Top room amenities include a kitchenette, a minibar, and air conditioning. Regards, Management Team The Fives Beach Hotel and Residences, This is not a 5 Star resort, according to USA ratings. Excellent location in the heart of Playa del Carmen, Search, compare and buy the best travel insurance for the lowest price, The Fives Downtown Hotel & Residences, Curio Collection by Hilton, Avenida 10 Norte & Calle 2 | Playa del Carmen, Maya Riviera & The Yucatan, Playa del Carmen, Maya Riviera & The Yucatan. The resort also offers paths through the mangrove forest along wooden platforms, from which its possible to see the regions local wildlife, such as coatis, birds and more. The kids loved the endless smooties and nachos at the pool bar with Luis. The bartenders at Cantina 1910 and the bar in the corner near Love Pizza are the best! Press the question mark key to get the keyboard shortcuts for changing dates. Navigate forward to interact with the calendar and select a date. the front desk take away from the rest of the property. Come and enjoy this extraordinary destination. With Point2, you can easily browse through The Fives, Playa del Carmen, Quintana Roo, Mexico single family homes for sale, townhomes, condos and commercial properties, and quickly get a general perspective on the real estate market. There is a lack of staff in the restaurants as well. Is the resorts high standard of food and service still being preserved under this new ownership. The monkeys will steal your items if they are not secured to you. This is the version of our website addressed to speakers of English in Canada. We care very much about how we make our guests feel and please rest assured that each part of your The Fives Beach Hotel & Residences Playa del Carmen journey will be carefully reviewed with the team. They spent time asking us about the scent we wanted to have in our room, which was only a disguise to cover up the musty smell of the room. Then we ate together the New Rosa is so fun and hilarious! We had children of various ages and they all loved the m. Oto was wonderful and made the days enjoyable. We genuinely appreciate your recommendation and your recognition of the many positive aspects of your stay. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. Avenida 10 Norte Calle 2 Playa del Carmen, ROO, 77710, Mexico, Opens new tab. Certified babysitting services. All Rights Reserved. Overview Rooms Location Amenities Policies VIP Access The Fives Downtown Hotel & Residences - All Inclusive 8.4/10 Very Good See all 92 reviews Popular amenities Pool Breakfast included All inclusive Spa Pet friendly Free WiFi Av 10 entre Calle 2 y 4, Playa del Carmen, QROO, 77710 View in a map Explore the area The lunch choices by the beach pools were very good and something different was offered almost every day.Theres abaketballcourt volleyball games and dance lessons. (Recommend booking a later flight so you arrive after 3) We enjoyed the rooms, and DID have it serviced everyday, my only issue was the bathroom design. Our new room was perfect! (Our evening at Casa de Rosa was interrupted by a disgruntled woman whose artisanal stroller broke and she wanted to complain to any staff member, and it just so happened to be our Rosa. This was my second time at the Fives and it was just as fun as the first! Plus, the staff at the kids club (for ages 4 to 12) and teens club (for ages 13 to 17) organizes activities and entertainment to keep younger travelers entertained all day long. The Fives beachfront luxury all-inclusive resort offers everything from gorgeous beaches to vibrant gardens, along with the perfect accommodations to make for a wonderful destination wedding. Phone Number +52 984 242 0021 . 209 talking about this. They also have delicious guacamole and avocado items, tostadas and hummus options. In addition to the Karisma Gourmet Inclusive Experience at The Fives Azul Beach Resort Playa del Carmen, enjoy these services and amenities at an additional cost: We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. -I got food poisoning and missed a whole day of the vacation in bed. Staff: 10/10. We're thrilled to hear that you had an excellent time. Weve stayed in other 5 star resorts and the staff are constantly on you making sure you have everything you need where as I found that at the fives you had to ask for it Five out of our 10 days at the resort we had to ask for towels as house keeping hadnt left them One day we had a staff strike and the management didnt inform us and tried to blag that everyone was ok which you could quite clearly see it wasnt and no rooms were made that day The ambassador staff in the blocks were very good It was also annoying that 2 of, the restaurants were closed for refurb during peak time which left us limited on choices and the buffet was quite small and was shut during some lunch times, Dear jonta7rug, Thank you for sharing your feedback about your recent stay at our hotel. MENU. Is parking available at The Fives Beach Hotel & Residences? This stunning Five-Star Resort is located in Playa del Carmen, Quintana Roo. As if having a breathtaking white-sand Caribbean beachfront wasn't enough, The Fives Azul Beach Resort Playa del Carmen boasts seven swimming pools including an expansive pool with lots of space for privacy and an exclusive kids club pool (4 - 12 years old). The property is alongside the jungle so you will encounter wildlife. Which popular attractions are close to The Fives Beach Hotel & Residences? The new room wasnt available until 3 p.m., so he asked us to pack up our luggage and leave in our old room, for the bellhop to bring to grab, put in storage until our new room was ready later. JULIAN IS Amazing! Firstly, Julian our pool rep (aka mr spicy) and Johanna made our trip so enjoyable. Info & prices Amenities House rules Guest reviews (455) Hotel Airport shuttle Travel Sustainable property The Fives Downtown Hotel & Residences, Curio Collection by Hilton Avenida 10 norte con calle 2 norte, 77710 Playa del Carmen, Mexico - Excellent location - show map Very Good 455 reviews In all the food was the most disappointing aspect of the holiday. We spent a lot of time at the pool and had plenty of things to participate in. We appreciate your comments as they help us identify areas for improvement. It happened in the middle of the tequila tasting. She was absolutely outstanding! DO NOT close the big glass door to your balcony if one of you is not in the room, you WILL be locked out and need to wave down employees to come let you back in. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Looking to 2020, The Fives will be opening a brand-new property on the beach in Puerto Morelos, a sleepy fishing village between Cancun and Playa del Carmen. She was very unresponsive and when we did get her attention, she wasn't able to help us. Here they will find rates with an exclusive discount at The Fives Hotels & Residences, using the unique promo code of the owner or member. He has so much charisma and brought everyone together with laughter! Along with the luggage. Booking the penthouse was a waste of money I don't want the lack of support and professionalism from. Regards, Management Team The Fives Beach Hotel and Residences, Bani was an amazing yoga and Pilates instructor! It was two hotel rooms NOT CONNECTED in a building that resembled a grungy, moist apartment complex. At The Fives Hotels & Residences we assure you the best vacations of your life in the Riviera Maya, which offers a long list of cultural, touristic, ecological and entertainment activities, becoming the preferred destination of national and foreign tourists. phone +1-844-HI-CURIO. We played the name game (APACHE!!). Cancun International Airport is 40 minutes from the resort, making it an easy ride, and very accessible to Cancun, Tulum, and all there is to explore in this beloved . We deeply regret the multiple mishaps you experienced and we understand that these incidents significantly impacted your overall satisfaction. Thank you again and we look forward to seeing you back at The Fives Beach Hotel and Residences, Playa del Carmen. A sensory experience that am There is nothing more satisfying than to receive praise from our valued guests. If you make a purchase from our site, we may earn a commission. Playa del Carmen, . Yes, dry cleaning and laundry service are offered to guests. The noxious-smelling sea algae usually doesnt arrive on Mexicos Caribbean coast until late March or April. The staff was excellent and the accommodations clean and lovely. ENGLISH. MEXICO CITY -- The tortured bodies of four municipal employees were found Saturday stuffed into a vehicle in Mexico 's Caribbean coast resort of Playa del Carmen . The Fives Beach Hotel & Residences Features, #16 of 36 all-inclusives in Playa del Carmen, Predio El Limonar Fraccion Acceso Xcalacoco, Playa del Carmen 77710 Mexico, We stayed for 11 nights at the 5 Beaches resort where the weather throughout was excellent and the service matched it. We understand that the limited availability of umbrellas at the beach is a significant concern for you. Our first excursion was snorkeling and visiting the Isle De Mujeres. Workers and volunteers have begun gathering mounds of seaweed on the beaches, almost two months earlier than usual. You name it. Be aware that there is not much refuge from the sun other than trees and some canopies. The only shade is under tress and as the sun moves, you are exposed. Accommodations feature LCD TVs, coffee makers, rainfall showers and minibars, as well as furnished balconies or terraces. I have a shellfish allergy, and I never once worried about having a reaction the staff are very well-educated on what to recommend ensuring no contamination (our waiter at the Italian restaurant recommended nothing that was fried because they use the fryer with shellfish even tho I have never had a serious reaction from a fryer). Along with ALL members of staff here, they are all so hard working while making us feel like family. We apologize if you felt that our service did not meet your expectations. We paid a lot of money for a 2 room Penthouse Villa for our family of 4 for Spring Break and it was a total disappointment.
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