We complained about the AC on our first day but no one came to check on that. Balcony By proceeding, you agree to our Privacy Policy and Terms of Use. At the steakhouse which was an issue to get into, we were served last after our order was given to another family that came 10 minutes after us. Once we found some servers who were great and sat in their section each time our service was solid. Respect the privacy of others. Staff was friendly and helpful. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY. Very disappointing. Polished guestrooms are fully stocked with a mini-bar and liquor dispenser, while the array of sports and . You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Its a horrible resort. Would avoid at all cost. The walls in the second bedroom were dirty, and the sheets also had stains on them. The Family Rooms at the Hotel Riu Jalisco are the perfect option for enjoying an incredible family holiday. Have a lovely day, Hotel Riu JaliscoOnline Reputation Manager, Traveled with group, Traveled with family, Response from Riu Jalisco Online Reputation Manager on May 24, 2023, Dear Alyssa,Thank you very much for choosing us for your holidays and for sharing your feedback. All restaurants and buffet are open, no reservation needed. We truly enjoyed the resort & will be back. Also made me sick. All-inclusive economy class features 24-hour room service, and a basic free-for-all in all the dining areas during breakfast, lunch, and dinner. At this all-inclusive hotel in Vallarta you will find 2 pools with swim-up bars where you can cool off and enjoy the Mexican Sun. Send me emails with travel deals, special offers, and other information. The downfall of the property is sleep. Available in all rooms: Check in and out was quick. There was lots to do- nightly shows were great, 2 pools and the beach. The pool & beach area were very clean & lots of bar areas. The Fri night entertainment is alternating white party or neon party. Other recreational amenities include a health club and a sauna. The pools were pretty gross by the end of the day but were fresh for the mornings. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property is taking steps toward becoming more sustainable that can have environmental and social impact. Hi all, does RIU Vallarta provide free beach toys, sand toys or body boards for kids on the beach? Number 0 Persons 0 Rooms Occupation is incorrect. Dirty dishes left in common areas for days This property accepts Visa, Mastercard, and American Express. Ni siquiera se tiene que salir del hotel. The best compliment is knowing you enjoyed your stay. Posted by Cecilia, from ELGIN on Jan 15, 2023, Posted by Dorian ALAN GREY on Jun 1, 2022, Apr 21, 2022 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 355 out of 1001 reviews" ", Rating 8 - Good. Got every amnits we were looking for. Please check our partner sites when booking to verify that details are still correct. The room AC could not be controlled by the guest. If there is an emergency, management can go into your room at any time. The hotel itself is pretty old and the rooms need major upgrades. The first day we checked in, we asked for an upgrade to a suite. Additional charges may apply for meals at some restaurants, special dinners and . The room itself was outdated, and the bunk beds were uncomfortable. The air conditioning does not work properly. We look forward to sharing another experience with you soon. Sometimes beach bar has line-ups. About 3.5 Very good 6,320 reviews #20 of 38 hotels in Nuevo Vallarta Location 4.1 Cleanliness 4.1 Service 4.0 Value 3.9 El Hotel Todo Incluido 24h Riu Jalisco abierto todo el ao, est situado en Baha de Banderas en Riviera Nayarit en la costa del Pacfico de Mxico, directamente en la playa. The food here so far has been sooo good! If you want to request something specific, you can do that after you select your rate. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. Riu Jalisco All Inclusive is an all-inclusive property. A little theme related for each restaurant, but basically the same food. Our guests feedback is valued, we will work to ensure improvement for the future. Cash is not accepted. Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. Very family friendly resort with a kids pool area, highchairs and packnplay cribs avaliable. Send a question to the property to find out more. See more questions & answers about this hotel from the Tripadvisor community. Lots of bars and excellent mixed drinks. Guests submit their subscores and their overall scores independently theres no direct link between them. At this Mexican complex, a fun time is guaranteed thanks to our entertainment programs and the various sports you can enjoy at our facilities and around the hotel, including volleyball, golf or kayaking. Had a family suite with bunks which was spacious and super clean. Reviews are most valuable when they are original and unbiased. All our hotels fulfil the international hygienic norms. The balcony was also very big for the family suite. It was a bit dirtier than the others. Read our, We are here now. Not allowed to bring any food by the pool.Only thing open at lunchtime is a small grill area that serves warmed up burgers & hot dogs from the day before. We could never seem to track down the activity team to sign out the accessories. We will be following this up further, it will be forwarded to the management. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Airport shuttle services are not available at Riu Jalisco All Inclusive. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu JaliscoOnline Reputation Manager, Response from Riu Jalisco Online Reputation Manager on Apr 27, 2023, Dear Mario,It is wonderful to read you enjoyed your holiday, thank you very much!Your kind compliments are very welcome, our reward is your fantastic review. In addition, our live shows for all audiences will ensure the whole family has fun on their vacation. Restaurants are understaffed and it takes hours to get served. $160 per night (Latest starting price for this hotel). Iron Currency exchange service: due to the new laws enacted by the Mexican government, we hereby inform you that we will not be able to accept cash payment for stays or services in dollars. We are very happy to hear that we were able to provide you with a comfortable and memorable experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu JaliscoOnline Reputation Manager, Traveled with group, Traveled with partner, Traveled with family, Response from Riu Jalisco Online Reputation Manager on May 29, 2023, Dear Austin,Thank you very much for staying with us.We always kindly recommend to leave the full name on feedbacks, so we can do the proper follow up of what you are stating and assist you when applicable.We do not focus our service on any nationality, on the contrary, we wish to welcome guests from all over the world, as we have the privilege to have hotels in many different, but all gorgeous destinations. Excellent place to stay we were amazed by the beauty and cleanliness of the Riu also loved the Friday nite Riu party they do so much to entertain us and the food was so great with beautiful displays I will go again next year we truly loved our 2 week stay. Our room wasn't much to look at, but it was comfortable. We asked them to look at the air conditioning and they said it they set it and to let it cool down the room. All this on our first day!! Everything worked well in our room air conditioning, hot water ect. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window, Av. Try again. Maybe to go other season is better. Does Hotel Riu Jalisco offer any business services? I have consistently seen Employee cleaning & sanitizing around the hotel!! That's where the positive ends. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Destinations, properties, even an address, 1728280|8,1739630,1728280|3,1720070,1745860,1720070|2,1740190,1728280,1745860|4,1728280|1,1736710, Personal or sensitive info (e.g. Pillows are extremely uncomfortable as well as the bed way too hard for my liking, and the rooms dont smell very good. 75 out of 1001 reviews" ", Liked: Cleanliness, staff & service, property conditions & facilities. If we find any, we delete them and, if necessary, take action against whoever is responsible. 7 helpful votes. It is disappointing to learn your stay was not perfect, we will share your remarks to the management department.Best regards,Hotel Riu JaliscoOnline Reputation Manager, Response from Online Reputation Manager on May 2, 2023, Dear GILBERTO,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! Nuevo Vallarta, Pacific Coast, Nayarit, Mexico, Best All-Inclusive Resorts in Nuevo Vallarta, Nayarit, Most Romantic Hotels in Nuevo Vallarta, Nayarit, The Grand Bliss at Vidanta Nuevo Vallarta, The Grand Mayan at Vidanta Nuevo Vallarta, Villa Del Palmar Flamingos Beach Resort & Spa Riviera Nayarit, Villa La Estancia Beach Resort & Spa Riviera Nayarit, 2 huge pools, featuring a swim-up bar and a slide, Partial or full ocean and/or pool views from most guest rooms, Sports bar with multiple TV screens and pool tables, Good Kids Club with outdoor play equipment and wading pool, Standard rooms are small and short on amenities, 15-minute drive to Puerto Vallarta Airport, 22-minute drive to downtown Puerto Vallarta, Old [/puerto-vallarta/hotels/riu-jalisco-all-inclusive/photos/junior-suite--v1220376-51/ |[tube TVs]] in all but Master Suites, Standard rooms have shower only; suites have a bathtub, Master Suites have small Jacuzzi with peeking-ocean view, Two large pools, swim-up bar, and a kiddy pool, Spacious fitness center with a handful of cardio machines and weight equipment, Unlimited use of windsurfing equipment, catamarans, kayaks, and body boards, Nice plaza gathering place with theater and bars, Don Emiliano: under the lobby, breakfast buffet, indoor and outdoor seating, Mexican/international/American cuisine, La Botana: Casual steakhouse by the beach, serves a nice international buffet at lunch and a grilled meat buffet dinner, Gran Dragon: Asian dining, buffet style, reservations required, Nayarit: Italian buffet at lunch, Rodizio Brazilian steakhouse in the evenings, reservations required, Dona Adelita: Mexican specialty, no reservations, Sports bar with multiple TVs, computer stations (for a fee), pool tables, arcade games, and foosball, Poncho and Villa: two bars by the theater in the plaza. I dont even know where to start. by Hotel Riu Jalisco Online Reputation Manager, Dear Ericka, Air conditioning Just horrible. Thank you so much for your positive review on Expedia! Regrettably, we cannot reply on their behalf.We kindly recommend you to get in touch with your booking channel in order to inform them about your discomfort.When reservation have been made directly with Riu, we recommend them to place a formal complaint in our After Customer Care.Sincerely,Hotel Riu JaliscoOnline Reputation Manager, Response from Online Reputation Manager on May 8, 2023, Apreciado Victor,Agradecemos sus amables palabras, Es un placer conocer su opinin ya que nos esforzamos diariamente por ofrecer un servicio excepcional a todos nuestros huspedes. See all 50 reviews. room. Positives- family of 5 had a 3 bedroom suite, food was fine for the price and excellent options for kids, the beach is absolutely fantastic and the swimming right out front cant be beat. Are any cleaning services offered at Hotel Riu Jalisco? Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. It was super grimey and gross. We requested a quiet section away from the entertainment area ahead of our stay. 3.7. out of 5. Every waiter we encountered seemed bothered with our existence and even when tipping they did not seem friendly nor helpful. A children's pool, a nightclub, and spa services are also featured at the family-friendly Riu Jalisco All Inclusive. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Every other resort that we have stayed at must also be wrong! Flat-screen TV Cookies policy, NEW: Hotel Riu Plaza Manhattan Times Square. The resort is very well kept & staff was friendly and helpful. Their all-inclusive plan lets guests experience fine dining in their four gourmet restaurants offering Mexican, French, Italian, and Asian cuisines, and breakfast, lunch and dinner are included. The lobby bar that we went to every night had great staff even though they were always super busy. Book now! Krystal Puerto Vallarta Hotel. The property kept their grass and trees maintained. Certain services and amenities may be reduced or unavailable as a result. it when they were there. We are a family of 10 who came from different places and met here. Please note, all our hotels fulfil the international hygienic norms. Thank you so much for your kind remarks, however, it saddens us to read that you left the hotel thinking our staff did not do everything in their hands to make your stay pleasant. Flat-screen TV The new legislation also prohibits reception from exchanging dollars for pesos. by Hotel RIU Jalisco Online Reputation Management, Dear Ral, Please check you have entered your email address correctly. However, we regret to hear that there were some inconveniences that made an impact on your stay. Do not waste your money here! The entry and lobby are grand, and the grounds are immaculate, with two sprawling pools, beautiful garden areas, and a large, pristine beach. Service was excellent and the staff all-inclusive experience exceeded expectations. We are sorry to learn about your discomfort. (Our friends on the other rooms complained about this as well). Onsite food and beverages are included in the room price (some restrictions may apply). Enhanced food service safety measures are in place. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Major plus. didnt ask for the TV to be exchanged. We are truly sorry to hear that you had a disappointing experience during your stay with us.We really hope you still consider giving us another chance to welcome you again and restore your faith in us.Greetings,Hotel Riu JaliscoOnline Reputation Manager, Rating 10 - Excellent. What are some restaurants close to Hotel Riu Jalisco? HORRIBLE FOOD, bad and uncaring service from management. Our room were clean and we have had housekeeping clean every day. Parties in the hotel rooms are not permitted. Unfortunately, the food was bland and barely warm. However, it is disappointing to hear that you did not fully enjoy our resort. Everything is super outdated. Best Regards, Hotel Riu Jalisco Online Reputation Manager. Cons: . This property does not permit name changes on reservations. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Cons: served same food every day. The rooms, however, are small, lackluster, and short on amenities. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732 View in a map Main amenities Daily housekeeping Contributions should be appropriate for a global audience. 5,985 Reviews . The hotel is fun, full of activities. 2023 Travelscape LLC, An Expedia Group Company. Water activities. The staff did not make any of us feel welcome and were not helpful especially at dining times. Weather has been fantastic really hot , place is pretty busy with lots of kids not recommended if u dont want the noise of all the kids thats for sure. Riu Jalisco All Inclusive. We follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Kindest Greetings,Hotel Riu JaliscoOnline Reputation Manager, Response from Online Reputation Manager on May 25, 2023, Dear Melanie Diane Marie,Thank you very much for your evaluation.We are surprised so sorry to hear that our staff did not live to your expectations as we are strongly committed to providing our guests a professional service. This is not the type of review that we like to see, and trust we will be looking into each point that you have made.It is our hope you will join us again in the future so we can do better on your next visit.Hotel Riu JaliscoOnline Reputation Manager, Response from Riu Jalisco Online Reputation Manager on May 10, 2023, Dear Christina,We regret to learn that your experience was not of your liking.Please let us explain when reservations have been arranged and charged by a third company, it is the guests booking channel who is in charge of the reservation. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. We are sorry to learn that you did not agree with the layout of the room and the bathroom. Compared with other all-inclusive hotels in this area, this one is short on amenities -- except for the great views from the small private decks, the liquor dispenser, and the restocked-on-request minibar. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Most of the restaurants are buffets but a good variety between them. 307 out of 1001 reviews" ", Rating 6 - Okay. Have a lovely day.Hotel Riu JaliscoOnline Reputation Manager, Dear Peter,It is us who wish to thank you very much for your sharing your wonderful review.We are very happy to learn that you had a pleasant stay.And we really look forward to welcoming you again, Peter.Thank you for choosing us!Kindest Regards,Hotel Riu JaliscoOnline Reputation Manager, Response from Riu Jalisco Online Reputation Manager on May 2, 2023, Dear Darrell,Thank you very much for choosing Riu and for sharing your feedback. See on map. Overview Reviews Amenities & Policies. Riu Jalisco All Inclusive has been recently refurbished and features body treatments, an express check-in and check-out feature and an all-inclusive meal plan. Enjoy a day at the beach surfing, or relax with sun loungers. Hotel Riu Jalisco - All Inclusive. I dont have super high expectations ever. if the writer is claiming to be someone else). Even the desserts were lacking. The property is far removed from the hustle and bustle of downtown Puerto Vallarta, but it remains an excellent option for a beautiful all-inclusive beach getaway. Hello, I am here with a friend. This property reserves the right to pre-authorize the guest's credit card prior to arrival. It is located in the heart of the hotel zone across the street is a large . There are plenty of restaurants, which is a bonus on any all-inclusive plan, plus a handful of fun bars (including a swim-up pool bar), and even a nightclub.
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