Great place if you have no rental vehicle. (Maybe like rest of us ready to lose the masks! The staff are very nice and helpful. This hotel is situated in a huge garden right on the doorstep of Liberia. If you're traveling for work, we'll sort the most popular Best Western El Sitio Hotel & Casino, ModernWorldTraveler, Easton, Pennsylvania, Dear guest, we are very sorry for what happened, right now we are in a judicial process to solve the problem of the sound of the disco, and thus avoid this great problem for our guests. Our friends stay across the hall from us and heard the music into the wee hours of the morning, but they did get some sleep. Shower hanging off wall. French Fries with sausage were frozen french fires with a hot dog cut up on top. To be completely fair we were not expecting much from the hotel after reading all the reviews but we still decided to book it as it was the best option for our one night stay going and coming back from Nicaragua. Yes, guests have access to a business centre and meeting rooms during their stay. Great place to stop for the night to help us get over the long flight the day before. Best Western El Sitio Hotel & Casino. Upon checkout had to argue that the room as paid for and am still trying to determine if the charged me again. Your comments is very important to us and we value your feedback. Edgar Ovares, General Manager at Best Western El Sitio Hotel & Casino, responded to this review Dear Guest , Thank you for completing our survey regarding your recent stay at our property. Breakfast is typical for "free' breakfast. We appreciate your loyalty to our brand. On Saturday night, it definitely was loud outside the hotel, but having a room facing the pool made it a minor issue. The staff makes it the best though their breakfast every morning with Costa Rican coffee was wonderful! Atentamente, Vielka Alpzar O. When you are not sleeping in your own bedother beds can be not so comfortable so it was fine.. Our friends in the room down from us said that they had no hot water, the pits. Make sure you have everything in order, if not, they will screw you. Playground was fun for the kids. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Don't pay $20usd for a taxi from the airport, unless you arrive late. Checking in was very easy and the recepionist was friendly and welcoming. We were pleasantly surprised by the size of the pool area. Be prepared to wait for check-in if you arrive before 3pm. Across the street is a Subway and a nightclub, next door is a shopping centre with a supermarket. very good breakfast. Overall, a good experience for the cost. I just read what pawji wrote; really? Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. They made me worsen the spread by putting me in multiple taxi's. We stayed a night at the El Sitio after our flight home was delayed. There was NO tourist information anywhere in the hotel, so dont expect too much help in that department. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hung out with the kids while they swam in the pool. No lift to get to the second floor rooms, only stairs. We appreciate your loyalty to our Hotel. No shuttle services to airport, located at busiest and noisiest intersection in the area for traffic. Best Western El Sitio Hotel & Casino. It wasn't especially fancy, but again, for the price, it was everything we wanted. Overall it was a decent stay at a reasonable price. We felt we were being treated like children, and/or coerced towards using the hotel bar - but we wanted a fridge, not to buy a drink . This is booking.com's fault, be aware when you are booking because the hotel will charge you the extra even though you are taking the same bed as a child would. Loud, lousy rooms, hard beds, poor food. No noise issues for us! There was a problem loading the reviews. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.We hope you will come back and see us again soon. The free breakfast is worth the rate paid, so I highly recommend it. I wish I could have turned on the ceiling fan without having all the lights on, especially at night. I did a mission trip in Africa and my bed was better then this one. With the wind, it is something natural that the whole country is happening, the car was just advice since the rear parking is closed, Sincerely, Vielka Alpzar O. The room was clean, spacious, porcelain tile floors, good a/c, coffee maker and a nice bathroom. After explaining it to her and someone from booking.com for 20 mins, we were finally able to get the room at the price I was quoted originally. We ordered a vegetarian pizza and didn't get that. I would not stay there again. We appreciate your loyalty to our Hotel. Your comments is very important to us and we value your feedback. The wonky showerhead in my room sprayed in all directions so it made a bit of a mess but hopefully other rooms don't have the same issue. They wouldn't take a $100 bill to pay for your stay. The hotel was quiet on our stay. You can easily walk to restaurants, grocery stores, banks, etc. We appreciate your loyalty to our Hotel. Can go birding on the property " More Best Western El Sitio Hotel & Casino, Mediocre hotel. We were late to breakfast but were encouraged to still get some food. Maybe they should have brought a nanny or not traveled with children as I never did til they were grown? Same room, same two beds but they have a rule. On behalf of our entire team, I would like to apologize for the problems with the breakfast boxes,we are working for a better service. There is no elevator so if you are carrying a lot of luggage, you might have some problems. Ideally, we'd publish every review we get, positive and negative. (Told me it was booked for 5 days, was only 1) I had a legally binding sanitary order to remain in place and they did NOT abide by it. I will definitely recommend the hotel, but advise taking a cooler and ice if you want anything cold in the room. Price was right for the length of stay and close to the airport. I wish the hotel put some investment into improving their rooms, especially upgrade the bathrooms and a few touches in the the bedroom as well. All the staff are lovely. This hotel has a great pool! Darn I wish I could remember everyone's name! We prepaid this hotel on the Best Western site and were charged twice. Creepy. We have stayed here several times in the past and found the hotel to be clean and comfortable. The bathroom is quite small and as a recommendation I would not step barefooted in the shower. It was clean and comfortable, with a helpful staff who provided great advice on local events, dining, and shopping. Rooms can be loud, depending on where you are, and the surrounding area isn't that attractive given that it's mostly filled with American fast food franchises. -Some bugs outside, but if you keep your door closed all the time, there's no problem at all. Do not know which smell was worse the mold or the paint covering it. Are there opportunities to exercise at Best Western El Sitio Hotel & Casino? Easy walk to fast food, although the onsite restaurant is fine. On behalf of our entire team, I would like to apologize for not exceeding your expectations. On behalf of our entire team, I would like to apologize for the problems noise that gets out our of hands,and the problems de room we are working in remodel the rooms. Overall, a great little hotel that did the job! The room was comfortable. Sincerely, Vielka Alpzar O. One had smelly bathroom, and, believe me, we are not picky. I always come here after a long flight from the US. Needs some attention! Centrally located to visit a lot of the sites around Liberia. Needless to say we checked out. Very beautiful hotel. Which popular attractions are close to Best Western El Sitio Hotel & Casino? Our room was the closest to the reception and in the line of fire from the late night thumping sounds of the next door discotheque (on a Wednesday night). I can make better drinks Breakfast was so bad that I end up going McDonald's. We tried the different settings but the water didn't heat up. the shower has no hot water by 9 pm. Bacon is not very expensive in CR and would make the breakfast more varied. Breakfast was OK but defenitly no highlight. This was probably a nice place about 25 to 30, Dear Teresa Thank you for completing the survey regarding your recent stay at our property. Breakfast also featured fresh pineapple, papaya, and watermelon--along with eggs and sausage--and on some days, pancakes. Rooms are ok for the price and considering it's a 3 star hotel, but A/C did not worked properly and the bed was totally uncomfortable. Then when I woke up, there were all kinds of different bugs in the room. Bank of Nova Scotia (we are from Toronto, Canada) and other banks are right next to Best Westwern (exchange rate was US$1 = 490 Colones at the airport, US$1=550 Colones at Scotia Bank). The employees are very considerate and helpful. The bathroom was alright, with very good water pressure in the shower. The hotel is well kept, the pool is nice and the on-site restaurant has lots of selection. Hot tub is portable. The Best Western does not provide conditioner so bring your own. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Priced way to high. Anyway, we left hating this place and we're still waiting for a message from Edgar Ovares, the hotel manager. We also requested early check-in, owning to early flight arrival. Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby. Thank you again for taking the time to complete the survey. Please dont include personal, political, ethical, or religious commentary. We enjoy older unique hotel properties (as opposed to cookie-cutter big box hotels) and this Best Western did not disappoint. I don't have high expectations for amenities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. The Best Western was at the beginning of town and walking distance to restaurants, bars etc. The rooms are spacious, the beds are firm, (but certainly not too hard, as suggested by one reviewer), and there are no extra locks on the doors, but the doors DO lock. When we got to our room, 3 out of the 4 lights were working, the smell from the sewer was overwhelming at times, and there were decent sized bugs crawling around. Very clean rooms and GREAT service. Our room faced the pool and the sun beat in the window all day. The rooms are large, clean, modern, comfortable. Probably one of the worst customer service experiences I have ever had. Previously we stayed mid-week, but this time we stayed on Friday night - we had read some older reviews that music from the bar across the street can be loud, but we thought that may have been resolved. We appreciate your loyalty to our brand Vielka Alpzar O. The problem? I flew into Liberia on Southwest since it was much less expensive than the flight to San Jose. After arriving in Liberia we called the hotel to learn they did not send complementary shuttle service. The rooms are clean, there are children's and adult pools. So I quickly was able to call in my credit card. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Destinations, properties, even an address, 1745860|4,1736710,1740190,1744480,1728280|8,1739630,1745860,1720070,1728280,1728280|1,1728280|3,1720070|2, Personal or sensitive info (e.g. Everything gives you a sensation of old, dusty and unclean. But trying to sleep at night, with the sound of the disco going was impossible, and we had the air conditioner on high. Very bare basic. We also love the breakfast area which was served under beautiful Hut. Apart from the included breakfast, you can't charge restaurant meals to your room tab, but they will deliver to room. Crocodiles that become acclimated to humans do pose serious threats in Costa Rica. We stayed one night at this hotel and I must say that the quality of the room was well below average. The bathroom was gross. My bathroom was in bad condition even though they took so long to get my room ready. We got a beautiful little gem of a place. I went the night without internet access in my room. We informed the desk that we only had one towel, no shower curtain and few of the electrical outlets worked. We are in the heart of the Liberia shopping district, within walking distance to local nightlife establishments and cultural activities. Best Westerns restaurant is open daily from 06:00 to 22:00 and is specialized in characteristic local cuisine and international dishes. We called the front desk to request move to another room, and they rudely claimed they were fully booked.They were annoyed we were seeking assistance. Front desk staff was helpful and friendly. 525 reviews #6 of 14 hotels in Liberia Location Cleanliness Service Value GreenLeaders Silver level Located in Liberia,Guanacaste Province, the Best Western El Sitio Hotel & Casino is sure to provide a peaceful and comforting home away from home for any traveler. Good internet - strong signal. There was also no blanket or comforter provided in the room but just a white sheet and a cover sheet. After reading a few reviews, we set our expectations pretty low. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. if the writer is claiming to be someone else). more. DO NOT!! 2. The breakfast was good, mostly typical Costa Rican food. Don't stay here. We didn't actually spend much time there because my wife were traveling each day to see local sites but what time we did spend there couldn't have been better. The pool was dirty. There's parking close to the entrance. We were able to walk into town to find a place to eat dinner at. The location is great and the grounds are really good if you have children, pool, mini playground and big hallway. Did look like the pool areas was nice -- especially for people with kids. This is not Best Western standard. It is a typical Best Western type hotel..meaning just does not possess the charm of other places I have stayed in Central America..but a very nice place. Close to the airport which we really liked. Tip: Use up your colones at the casino :) We spent hours there 'losing' about $40 worth of colones - but it was worth it. We didn't get to see it as we checked out early. Most people are here for a short duration since the hotel is close to the airport and people are coming and going every day. We had been to Liberia 17 years ago, and enjoyed it. Loose wires above bathroom mirror where a light should have been. We ended up staying at this hotel several times over the course of several weeks from travelling back and forth to Nicaragua. We had left our hotel room at 9am and we returned at around 6pm. Each room is equipped with its own air-conditioning unit, color satellite television, direct dial telephones and lock boxes, while the spacious bathrooms include a tiled shower. If you're up for a party, then you should totally stay here. Our room looked out onto the street and was very noisy at night, making it difficult to sleep. If you do stay here, do NOT tell them you are positive. The restaurant area had a weak signal. We had a car and the drive to the airport took about 15 minutes early in the morning. After only 3 minutes of checking ourselves and asked for a printed copy of our reservation, they realized the mistake they had made. It appeared as if the casino had been barred up for years. Not kept, dirty. Breakfast was OK. This was a good choice for a quick overnight stay. Breakfast the next morning was very good. Basically, I charged laptop, phone, and camera batteries in the bathroom. We hope you will come back and see us again soon. The restaurant was OK. That being said, the hotel grounds are quite nice. Breakfast is served from 6am which is also nice for the early riser. Very noisy during the night as club nearby keeps you awake till the morning hours. Not a good starting or ending spot for a trip in Costa Rica. In the morning, I bathed in cold water, as there was not hot water. They do make nice cocktails but unfortunately on our second day they ran out of ingredients and cocktails were no longer available. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We read the reviews saying there's loud music from the club across the road. Easy to get to / from airport. You can sort and/or filter them by time of year, review score, and more. The bathroom was also dingy, and the shower head was quite weak.
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