It was cooked to order, delicious and fast! Front desk has always been friendly and fast at check in/ checkout. We tried to find another hotel near because of our plans to stay August 9th to 12th. Day #2 the bad bacon had changed to a thin piece of ?ham? microwave and a good size closet with luggage stand.. This is a very clean hotel, the customer service is so friendly, and the location is perfect for traveling around and good amount of parking and I feel safe here. Cold floors for December. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Nice grounds, clean everywhere. Thank you for the review, we are happy you enjoyed your stay with us! Nice place, close to freeway which place all the entertainment spots with 15 to 20 minutes: beaches, Disney, Knotts, shopping. I am a rewards member for BW and have never had issues staying at one before, so I tend to always look for any BW in the area when looking for a hotel. The walls are paper thin and the beds are terribly lumpy. The first thing you look for in a room is cleanliness and having an atmosphere conducive to productivity. The breakfast area was very busy and a bit chaotic. I noticed that they had a nice pool but I was too rush to use it this time, wondering if it's a heated pool. Our staff carefully check the room and mattress, they found nothing. South to 55 Fwy. He said there was nothing he could do, handed me customer services number and told me to figure it out. Unfortunately, one of the bad hotels I ever booked. Occasionally have seen water drain slowly on 3rd floor, but everything worked. Please call our 24/7 Customer Call Center at, Best Western Plus Orange County Airport North. Check in and check out was quick. The front desk people are very friendly and responsive to requests, the room is comfortable and nice and the breakfast is made to order. Minutes to shopping centers & restaurants. Again he just sitting there with a BLANK look on his face. If I am in this area again, I will stay at this hotel. The friendly welcome of the desk clerk' who gave the impression that I was indeed a friend' and had a right to be here, further solidified my comfort level. Personalized fresh cooked breakfast selection to of street parking are a couple of the highlights. There were ice machines on the hall way. Needed to extend my stay by one night and the day manager was very accommodating and willing! Why as a guest you would not report such severe damage to shower while you were in house during such a long stay with us? Especially because the priece was right. Guests submit their subscores and their overall scores independently theres no direct link between them. With the great cook-to-order breakfast included, it makes this a good place to stay! Convenient location with easy access to the 55 freeway. We appreciate your feedback and hope to see you again! I would have stayed there again if it wasn't for the night manager. There is overflow outside but still not enough seating in my opinion. Thank you for staying with us! They flat out told me no we can't accept it. Awaiting Check in to my room that the manager stated There is no reservation for you I can give you a handicap assemble room, that's all I can do A 200.00 deposit was needed, that was only suppose to be a hold until check out. Stayed for 6 nights at the end of July, check in was a little frustrating but got sorted quickly. We were pleased with the hot and cold breakfast options and none of us left hungry. Why as a guest you would not report such severe damage to shower while you were in house during such a long stay with us? I am sorry to hear about your issue, hotel is required to use the credit card chip reader to process transaction, all credit cards today has a chip to prevent credit card fraud, that is why all transaction must be done with credit card chip reader. Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. I thought it was paid for but unfortunately it was just being held. Work ran late Saturday. The towels are excellent quality. This will be collected by credit card. The staff was very friendly and made us feel welcome. Convenient to the John Wayne Orange County airport relatively new facility nice pool with a hot tub large room comfortable beds well-lit clean towels climate control breakfast in the morning was excellent and generous pricing very reasonable. After not getting my way, I had to let them see my bad side and got in a pissy mood (I was hungry!) I could tell the owner/operators held them to high standards. Rooms also have free WiFi. You order and they bring it to your table. I AM GRATEFUL I FOUND IT! We stayed here for one night while visiting friends nearby. I was offered a free night voucher for staying at a previous location. This experience really has lifted up our impression on Best Western. At the time, all seemed fine as I made my way to the airport. If you stay on the first floor your windows look out at people walking right by all the time so you have to keep the windows and blinds shut all the time. The rooms are beautiful, the pool is great. Breakfast was cooked to order and included in the price of the room making this a good deal. You should give it a try! I eat oatmeal which they have, but they don't have anything to go with it, no raisins, walnuts, or brown sugar. We ended up saving almost $200 by staying here for three nights. Very clean, quiet & feel safe. It's worth it! Room very clean, and friendly. This hotel is very close to the John Wayne Airport, the 405, and the pacific coast highway, and Disneyland. Close to Airport, Irvine, Orange, the Beach's, Santa Ana and direct route to LA on the weekend, just leave before 8 going to LA. I may stay at the Hampton next door next time depending on price variation but this time, when I checked the Hampton it was $50 higher and though a nicer hotel, this Best Western is certainly adequate. Our first night while my wife was in the bathroom drying her hands, she saw a lizard on the floor. This hotel is a great place to stay. The room was exceptionally clean & quiet. Parking is all around so you can usually find a spot close to the room. Room was average, and I slept well. Each review score is between 1 and 10. We would recommend this hotel to anyone, thanks to the entire staff for making it pleasurable. Will come again! The room is a good size. The bedding was stained on both the sheets and duvet cover. However your website is horrible. Every time I asked him a question the answer was "I don't know." Room was clean, staff was friendly. 40-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. The bill I thought had to by a typo since the new bill of $414.87 was exactly $300 more. By 1962, Best Western Plus became the first ever hotel reservation covering the entire United States. On my way up the stairs returning from grabbing a bite (I'm staying on the 2nd level) near the back end of the hotel where there is obvious construction and yellow tape surrounding the premise. I will make sure to note down your comments regarding pillows, these pillows are made and approved by Best Western, so we are required to use them for hotel. I never eat eggs at hotels because they are not fresh eggs. The owner of this franchise has it down to a science and is making lots of money. BEST WESTERN PLUS ORANGE COUNTY AIRPORT NORTH is within minutes from Santa Ana Zoo - 4.7 km / 2.9 mi , Segerstrom Center for the Arts - 4.8 km / 3 mi and South Coast Plaza - 4.8 km / 3 mi, Best Western Plus Orange County Airport North Hotel Amenities, If you are a person who needs an accessibility accommodation in order to utilize this Site and our Services, we offer certain assistance that may help. My large bag weighed about 20 lbs. The check in service is excellent. Looking forward to breakfast in the morning but it was over at (:30 am. I have frequented the Best Western Plus Orange County Airport North for the last 8 years. I was shockedWhen went through the lobby I told everyone that they should stay somewhere else because they will charge the wrong room on your card and then you have hold on your account for 3 days? Please enter your email address or Best Western Rewards membership number in the field below. Distances are displayed to the nearest 0.1 mile and kilometer. He looked a little odd and was staring at us. Wow do I regret it.SMH. I'll continue to use this specific hotel and I would always recommend it to others. It confuses me when management places people with non USA ethnicity and poor English comprehension at the very desk in which great communication skills are needed. Nice swimming pool with hot spa. Five days prior I called the hotel direct to cancel the first night for two of the rooms and cancel one room. Water at sink in bathroom has no pressure, take forever to fill up a cup. But when a misunderstanding occurs I am disappointed when the manager of the hotel and the customer care representative are dismissive, defensive and rude. There was no POSITIVE coming from this visit. Best Western Plus launched its Gold Crown Club International Program and acquired 200,000 members the same year and with sales of more than $40 million. It also had the best free breakfast I have ever seen!! Other amenities at this hotel in Santa Ana also include a complimentary hot breakfast each morning, an outdoor heated swimming pool and hot tub, on-site exercise facility, and guest coin laundry. helpful staff. You will receive your password within a few minutes by email to the address associated with your account. I am really surprised at the good reviews. He looks as me with a blank look on his face and in a smart aleck tone says I'm sorry and WE ARE DONE HERE AND I KID YOU NOT.WALKS OUT OF THE ROOM. This is our second stay at this location which is convenient for our trip purpose. No complaints here! The room itself was pretty much standard. It's a great place just needs a little more detail on the things that matter, like being cleaned properly in a pandemic. He offered absolutely no resolution, he did not apologize, he made ME call customer service and I sat on hold for 15 minutes waiting to talk to a staff member that would actually help me. Close to Disneyland. The one thing that stood out over other Best Westerns was that they had a "cook to order" breakfast where you could choose three options from a menu and they actually gave you a number and brought it to your table when it was done. I had told his assistant (after all this happened) about the fact the wake up call did not go thru. Over the course of 10 years, I have stayed at this hotel so many times it's not even funny.
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