Its spacious, clean, bright, comfy king bed, and being on the third floor- our ceilings were like 18 feet tall with a nice oscillating fan in the middle. . Bathrooms include showers with rainfall showerheads. No hace falta decir que estamos encantados de saber que pudimos cumplir con sus expectativas. Please accept our sincerest apologies for the imperfections you describe in your review. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-59408464', '');}, 'log_autolink_impression');Hard Rock, The Wake Up (scrambled eggs breakfast meats hash browns or roasted potatoes). by Marcos Castillo, Dear Marissa,We want to thank you for sharing this opinion about your recent visit to the Occidental Punta Cana. We were assigned 2 superior rooms - one in Building #24 (room 24108) and the other room in Building #26 (26304). 1. There is nothing else to do except dancing club and they don't have enough bartender Save money when you book hotels with momondo, Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guests can opt-out of accommodation cleaning, Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property. The menu was the same every day and the food was cold most of the time. Cher client Nous sommes trs dus de lire vos commentaires sur votre sjour dans notre htel Occidental Punta Cana.Nous sommes conscients que, malheureusement, une grce ne changera pas le dnouement de votre exprience cette occasion, bien que nous vous prions de bien vouloir accepter nos excuses les plus sincres. Claim your listing for free to respond to reviews, update your profile and much more. Taxes and fees that are shown are estimates only. I have to mention and give credit to one staff member Ms.Lucy Abad from El Alcazar buffet restaurant who was amazing, spoke English and was my go to person for help navigating the facility, able to assist with my translation needs and an excellent credit to this resort. I was given a bath towel with two big yellow stains. For the best room deals at Occidental Caribe, plan to stay on a Saturday or Sunday. Worst Customer Service & Cater only to Royal Privilege or First Premier. Your comment will help our team achieve that goal. Free entry to the Mang club, including local drinks, Private front desk for check-in and check-out, Private la carte restaurant available for breakfast, lunch and dinner, Private area on the beach with a bar and Premium drinks included, Preferential service when booking a table at the la carte restaurants, Premium in-room amenities (complimentary products), Minibar replenished daily with beers included. Hard Rock Punta Cana. " Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation, This property accepts credit cards; cash is not accepted, This property uses wind, solar, and geothermal energy, plus a grey water recycling system, Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit, Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property. If you want to have a great experience treat people with love and respect and the results would be as, Dear Antonia, Thank you very much for your wonderful comment, we are delighted to know that we have managed to exceed your expectations in terms of hospitality and the service provided. Here's a picture of the waiting line to get into the buffet at 1:15pm one day. Transportation to and from airport very easy. Cash is not accepted. This property uses wind, solar, and geothermal energy, plus a grey water recycling system. That said, we use guest reviews to determine which areas we need to improve, which is why We have forwarded your suggestions for consideration to the management of the hotel. Housekeeping is provided daily. Overall its been a wonderful stay and I would come here again without hesitation, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. by Marcos Castillo, Dear Carlos,We want to thank you for sharing this opinion about your recent visit at the Occidental Punta Cana. Prices are the average nightly price provided by our partners and may not include all taxes and fees. My husband, mother and I. It's an amazing resort but they need to improve the service by bartenders and servers. Nice hotel, however poor customer service. Some of the food was overcooked and dry. We stayed here may 6-16. This property is on the beach. We are very dismayed to read your comments about the service you have received during your stay at our hotel, especially since your comments do not reflect the usual standard of service that we strive to ensure for our guests. We search major booking sites and individual hotels so you can compare the best deals on Occidental Punta Cana rooms. Please see our partners for more details. We apologize for the technical problems that occurred; there is absolutely no excuse for those details being overlooked as all rooms must be thoroughly serviced on a daily basis. Hostess said it was because they didn't have any clean tables. Occidental Punta Cana Bavaro, Punta Cana, Dominican Republic 1 Rm, 2 Guests See All Bavaro Hotels Overview Full Review Photos Room Rates Amenities Map Pros Right on busy and beautiful Bavaro Beach in Punta Cana All-inclusive property with kid-friendly features like a kids' club Three freshwater pools including an oceanfront zero-entry option But what was awful was the service. . Occidental Punta Cana. Was very underwhelmed by the trip to this resort. more. Punta Cana, Dominican Republic, Punta Cana, , DO, Punta Cana, La Altagracia Province Apartment. Occidental Punta Cana - All Inclusive is an all-inclusive property. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the chance to exceed your expectations. Occidental Punta Cana - All Inclusive features 3 outdoor pools. Overview Rooms Location Amenities Policies Occidental Caribe - All Inclusive See all 1,816 reviews Popular amenities Pool Hot Tub Breakfast included All inclusive Spa Parking included Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301 View in a map Explore the area Cana Bay Golf Club 18 min walk Reservations available for each of the 5 restaurant, however depending on the number of nights you stay determines how many reservations you are allowed. Claim your listing for free to respond to reviews, update your profile and much more. It is wonderful to hear we were able to make your stay special. Best regards, Marcos Castillo General Manager Occidental Punta Cana, This was a place to come back to but not anymore , improve on better food staff that cares,less natives on weekends, less plastic, management easy to find and understanding,staff at entrance knowledgeable of bus picking you up To go to airport, Dear Mary, We are sincerely sorry to see that your stay was not as pleasant as it should have been and we will be delighted to welcome you again in the future assuring you in advance of our greatest commitment to making your next Barcel vacation experience unforgettable for all the right reasons. Occidental Punta Cana is 0.8 mi away from the city center of Punta Cana, where you can find interesting sights such as Jesus Maestro. Occidental Punta Cana Hotel management should emulate Dreams food labeling. I've had a rib eye from the steakhouse and although fatty it was well seasoned and pretty good. Read more A casino, a children's pool, and a nightclub are also featured at the family-friendly Occidental Caribe - All Inclusive. Occidental Punta Cana - All Inclusive Resort (from USD 185) Show all photos In general the resort needs detail maintenance. All around a great stay . Travelled as a group. For another occasion, come to the guest service desks and inform us of your experience. Once again, thank you for your time and despite the problems that arose during your stay, we hope that Occidental Punta Cana continues to be an option for your next vacation. Special requests are subject to availability at the time of check-in. Upon arriving, check in was slow. Please see our partners for more details. Dear Customer, First of all, we appreciate that you have chosen Occidental Punta Cana as your vacation destination, it will always be a pleasure to receive you and make sure you enjoy an excellent experience in the Caribbean. We are glad that you enjoyed the beauty of our pool area and our wonderful beach. Close enough to beach to come back to room if need be we have a pool right outside our door but we didnt use it. Front desk staff will greet guests on arrival. The Royal Levelplaces an exclusive and personalized service at the disposal of its guests. 4.0 8,513 reviews Location Cleanliness Service Value The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. On the positive side, the beach was nice, except lots of seaweed to step over to get into the ocean. Amenities consist of 10 restaurants, 8 bars (1 swim-up) and 4 pools, including 1 with a waterfall. Johanna Read, TravelEater.net The bathroom area is open to the rest of the room, with a long sink for two with peek-through spaces out to the . Onsite food and beverages are included in the room price (some restrictions may apply). It is evident that we were not acting as usual on this occasion. Are there opportunities to exercise at Occidental Punta Cana? The staff was very friendly. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking. Special requests can't be guaranteed and may incur additional charges. Always no pizza. 23301 Punta Cana Dominican Republic Punta Cana DOMINICAN REPUBLIC View on a Map TripAdvisor Traveler Rating 15039 reviews - / 10 Image not found: https://trisept.widen.net/content/zg5us21ppv?w=100&h=100&crop=yes Yes, Occidental Punta Cana has Wi-Fi available to hotel guests. One - very little shade. All rights reserved. The Occidental Punta Cana-All-Inclusive Resort is your choice for a beach hotel in Punta Cana, offering easy access to area beaches and attractions with 4-star accommodations. Encore une fois, nous apprcions vraiment le temps que vous avez pris pour nous faire part des inconvnients que vous avez rencontrs lors de votre sjour, et nous esprons sincrement que vous nous donnerez une autre occasion de dmontrer notre vritable niveau d'hospitalit et notre intrt vous servir correctement l'avenir. Taxes and fees that are shown are estimates only. The staff treat none members like second class. We apologize for the experience in Occidental Punta Cana, in the same way we apologize for the bad experience with your transportation, and we appreciate you expressing the situation, we immediately contact the company in charge and discuss what happened so that this type of incident does not return to happen. Kind regards, Marcos Castillo General manager Occidental Punta Cana. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Marcos CastilloGeneral managerOccidental Punta Cana, Apr 6, 2023 Yes, Occidental Punta Cana offers airport transportation for guests. Occidental Punta Cana Occidental Punta Cana is a fantastic vacation destination where you can have fun and rest at the same time. Occidental Punta Cana Rental with Private beach Espaa, 3, Punta Cana 23301 +1 809 221 8787 7.5 Good based on 3,160 reviews Mon 5/29 Wed 5/31 1 room, 2 guests About Photos Rooms Amenities Location Reviews About Occidental Punta Cana, Punta Cana Cleanliness 8.5 Comfort 8.5 Location 8.7 Services 8.1 Staff 7.8 Value for money 7.8 They have to be paid reviews. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Marcos CastilloGeneral managerOccidental Punta Cana, Mar 24, 2023 For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Report inappropriate content . I have to agree. I will not return to this hotel. 2/10 . Private message our local (ta && ta.queueForLoad ? However, you can be sure that your opinion will be shared with our heads of departments to inform them about it and act accordingly. Staff at, Dear customer, First of all, we appreciate that you have chosen Occidental Punta Cana as your vacation destination, it will always be a pleasure to receive you and make sure you enjoy an excellent experience in the Caribbean. La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Thank you for choosing us, we hope to have the opportunity to serve you again in the future and to have the opportunity to change your perception and exceed your expectations. Occidental Punta Cana - All Inclusive offers free buffet breakfast every day from 6:30 AM to 10:30 AM. Bartenders at the royal club went above and beyond. Cancellation/prepayment policies vary by room type and provider. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-59402933', '');}, 'log_autolink_impression');Hard Rock Punta Cana. lol. The Aromas Museum and Palma Real Shopping Village are worth a visit, as well. Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. Arriving to our room (block 24). Three - staff didnt try to understand and for eg with the drinks tasted it, shrugged and said 'its ok'. Our toilet kept leaking and maintenance would take hours to come fix it or not come at all. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. Not enough help. I feel 11:00pm is too early. Improve this listing Property amenities Free parking Wifi Pool Fitness Centre with Gym / Workout Room Free breakfast Beach Tennis court Reservations are required. more, You seem to have JavaScript disabled. Kind regards, Marcos Castillo General manager Occidental Punta Cana. (in 91 reviews), Not too much variety of food (in 55 reviews). We tipped every time we got something but they still treat American people like they are not welcome here.. we got here on a Tuesday and Im done trying to get a drink so no more alcohol for me. Service 3.3. Read all updated requirements before you book. Business-friendly amenities include desks and phones. That said, the regular menu looks pretty good. Once again, thank you for your time and despite the problems that arose during your stay, we hope that Occidental Punta Cana continues to be an option for your next vacation. During your stay at Occidental Punta Cana-All-Inclusive Resort, you can take a walk to plenty of area beaches or catch a round at the White Sands Golf Course. Learn more 18 May 2023 Thursday 18 May 2023 Thursday 2 adults 1 room Home Dominican Republic Hotels (5,983) Punta Cana Hotels (1,439) Punta Cana Resorts (49) View all View all photos (7,592) Traveller (6661) 360 Panoramas (82) Certainly not a 5 star resort as advertised. Although your feedback doesn't seem to quite match the usual response we get, for a future stay please feel free to voice your concerns and reach out to the management team to let us know of the service imperfection you report, we'll be more We are happy to help you fully enjoy your vacation with us. Occidental Punta Cana is located right by one of the most spectacular beaches in the Dominican Republic, Playa El Cortesito, which makes this hotel a true tropical paradise. This place is not great, to say the least. A/C units were not reliable, leaked during night causing the floors to be slippery. Nice staff. There is also an extended menu for Concierge Level and above members. General Director Therefore, we will make sure to take your opinion into account to improve our services in this regard.Likewise, we are dismayed to read your comments about the service you have received during your stay with us. Checkin was smooth and we requested a room closer to beach area as we are beach people it was no problem at all and no extra costs. The reviews are true- dont think youll go and have a different experience thats what I also thought. Best regards, Marcos Castillo General Manager Occidental Punta Cana, Who is giving this place 5 and 4 star ratings?! Airport (PUJ) airport, the closest popular airport to the property. This is the version of our website addressed to speakers of English in the United States. This Spanish-style All Inclusive resort amazes guests with 11 restaurants, 10 bars, multiple swimming pools and swim up pool bars. Does Occidental Punta Cana have airport transportation? #31 of 62 hotels in Bavaro Location 4.4 Cleanliness 4.2 Service 3.7 Value 3.8 The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. Traveling on business? The property hosts a free manager's reception daily. Yes, guests have access to a pool and a fitness center during their stay. Check out the latest reviews and ratings of Punta Cana Princess Adults Only - All Inclusive from guests who stayed there in 2023. All-Star Amenities: Rooms with kitchenettes and balconies; 24-hour room service; . The cheapest price a room at Occidental Caribe was booked for on KAYAK in the last 2 weeks was $85, while the most expensive was $195. we.Kind regards,Marcos CastilloGeneral ManagerOccidental Punta Cana. Kind regards, Marcos Castillo General manager Occidental Punta Cana, Dominican Republic Ski-In / Ski-Out Hotels, Grand Palladium Hotels & Resorts in Bavaro, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels near Coming2 Destination Management, Hotels near Universal Technology College of Puerto Rico, occidental grand flamenco punta cana hotel punta cana, grand flamenco punta cana, occidental punta cana, flamenco punta cana, grand flamenco occidental punta cana, punta cana occidental grand flamenco, occidental flamenco punta cana. Could only get reservations for seafood restaurant. Alternatively, you may use, Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort. Let's start with positives: If you book an ocean front room, this will be the best part of your stay. At Occidental Punta Cana we know that meals are an important aspect of our clients' vacation experience in our hotels, which is why our team of chefs prepares a wide variety of delicacies for each service to meet all dietary requirements and try to please to the most demanding palates. The food in the buffets are, Dear Olga, We greatly appreciate the time spent commenting on your recent experience at our hotel. For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner. This resort does not clean the seaweed, unlike nearby resorts). Call the front desk at +1 809 221 8787 for kitchen hours. However, you can be sure that your opinion will be shared with our heads of departments to inform them about it and act accordingly. Yup, that's pretty much what I found based on the other comment. This property is managed by a professional host. I saw the bartender pour at least an ounce into our drinks each time, but we never got a buzz even after drinking 5 run punches in less than 2 hours. The resort features over 860 stylish rooms and suites with modern comforts, 11 restaurants, 10 bars, three swimming pools, and an array of daytime and evening entertainment. We are very grateful for your compliments to our staff, whose kindness and friendliness is one of the greatest strengths of our hotel, and I promise to congratulate all of them on your behalf for contributing to your well-being during your stay at our hotel. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Also, the drinks are water down. The hotel premises are nice and clean although there were areas where you can smell urine. Casino Diamante Punta Cana Grand - 0.4 miles, Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, Vista Sol Punta Cana Beach Resort & Spa - All Inclusive, Viva Dominicus Beach by Wyndham - All Inclusive, Dreams Dominicus La Romana - All Inclusive, Hilton La Romana, an All-Inclusive Family Resort, Catalonia Royal La Romana - All Inclusive - Adults Only, Iberostar Selection Hacienda Dominicus All Inclusive, Viva Dominicus Palace by Wyndham - All Inclusive, Dreams Macao Beach Punta Cana - All Inclusive, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana, All buffet and la carte meals, snacks, and select beverages included, In-room minibar (non-alcoholic beverages included), Activities and services offered by independent operators, Premium/imported alcoholic beverages not included, Spa/beauty facilities and services not included, Activities/services from independent operators not included, Transportation to offsite activities not included, Onsite entertainment and activities included, Local non-alcoholic beverages and soft drinks included, Surcharge for premium or imported alcoholic beverages, Minibar (only non-alcoholic beverages included), All land sports and fitness activities and facilities are included, Wheelchair accessible (may have limitations), Pets and service animals are not allowed at Occidental Punta Cana - All Inclusive, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Property follows sanitization practices of Intertek Cristal (3rd party expert - Global), Protective clothing is not available to guests, Shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are not available, Gap period enforced between guest stays - 24 hours, Occidental Grand Punta Cana All Inclusive, Occidental Grand Punta Cana All Inclusive Resort, Occidental Punta Cana All Inclusive Resort, Occidental Punta Cana - All Inclusive Punta Cana, Occidental Punta Cana - All Inclusive All-inclusive property. Irons and ironing boards are included as featured amenities. Room was good and a/c worked great. I waited for 1/2 hour while they serviced the local a couple times, I walked away. Kind regards, Marcos Castillo General manager Occidental Punta Cana, Lovely clean hotel but just a few fundamental things bad. would like lobby hours to go longer. We sincerely regret to read that your stay was not so pleasant and the disturbance you experienced with the lack of water, unfortunately a serious fault occurred in our hotel which we tried to solve as soon as possible. Youll also find beach towels available for your use and you can add Wi-Fi to your room for a nominal charge. The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. My air condition was broken. Dear client, We highly appreciate the time dedicated to reviewing our recent experience at our hotel, in Occidental Punta Cana we always look forward to surpass our customers' expectations. Read our, My first trip to DOMINICAN REPUBLIC, stayed at Occidental Punta Cana resort. Guests staying at Occidental Punta Cana are welcomed by hotel staff to order room service directly from the kitchen to their room. Which popular attractions are close to Occidental Punta Cana? This area enjoys total privacy and provides elegant facilities. Thank you very much for your encouragement and constructive criticism, we hope to have the opportunity to serve you in the future and to surpass your next stays expectations. More activities for adults and kids during the day. Open select days. Our room was made up every day, always clean towels and mini fridge stocked, with sprite, cola and water! Would recommend upgrading to Royal Club. Room service is 24 hours, and upgraded rooms have ocean views. Cortecito Beach is minutes away. Trip.com offers discounts and limited-time offers for Punta Cana Princess Adults Only - All Inclusive. The service is terrible. Therefore, we will make sure to take your opinion into account to improve our services in this regard. We had 5 rooms booked AC did not work in 3/5 rooms. There's also a nightclub, a gym and a beach with sunloungers. For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner. Upon arriving in PC, we cleared immigration and retrieved our luggage fairly quickly and without any issues. WiFi is free in public spaces. This is the version of our website addressed to speakers of English in the United States. Thank you for choosing us, we hope to have the opportunity to serve you again in the future and to have the opportunity to change your perception and exceed your expectations. Majority staff speak Spanish only. Open select days. the latter one has more choices. There are 6 treatment rooms including rooms for couples. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. I feel 11:00pm is too early. There are some things that we brought along such as ketchup packets and peanut butter. Awesome resort everything was great.Food, drinks,service,room.Weather was amazing.Nice walk to town or bar and stores at the end of the driveway.Staff was very friendly.Buffets were delicious.Breakfast,lunch and dinner.Pizza place open all night was excellent. 1-3 of 3 replies Sorted by. Learn more about the best car rental deals here. Were in building 25 which we love. Seafood restaurant not offered on weekdays. Its so busy and theres only so many workers. Marcos Castillo They need to invest in proper labeling of food on the display. Room is starting to show wear and tear and needs upgrading, stains on couch, and chipping floor and bathroom mirror ,TV had to be changed after not working. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.
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