Give us hard choices, painful lessons and doubt. When will manufacturers use some common sense to design comfortable collars for little dogs? Sign up for our newsletter and stay on track with the Ruffwear pack. Start here for the ultimate gear and guides to running with your dog. FREE dog bowl for orders over $74.95. Whether you're boating, hiking, mountain biking, or camping with dogs, youll find the gear you need with Ruffwear. We have purchased ruffwear harnesses since our baby was 8 weeks old, we only recently purchased a cheaper brand back in march because he was sizing up constantly, and it broke at the chest piece :( so i bit the bullet and bought the ruffwear flagline harness, it is THE BEST. Check out our global partners for international ordering support. Once return eligibility is confirmed, youll be issued a Return Authorization and instructions for sending the item back to us. Toll-Free Order Desk (800) 444-0404 . When spending almost 50 on a dog lead you expect it to be good quality. Start here for the ultimate gear and guides to running with your dog. the only complaint I've seen is that dogs with large/floppy duclaws can experience chaffing, but that's more of a complaint with dog boots in general. the price is a bit crazy but it is worth it. Very sturdy material great fit on the dog and unable to escape - may need to tweak a few times to wear in the fit. The front harness attachment has frayed to the point that I feel that I can't use the harness safely any more. I would highly recommend the harnesses (especially now that they have made an adjustment to problem area.) WHAT DO I DO? JavaScript seems to be disabled in your browser. It goes against our guidelines to offer incentives for reviews. The customer service was first class, the issue was resolved in a prompt and professional manner. The acrylic paint is slowly wearing off. Comfortable, functional and customizable to fit with four points of adjustment that allows full range of motion. The selected options for this item are temporarily out of stock, but you may still purchase the item and we will ship it out to you as soon as possible. 975 Ford Street Walks are in local parks and established footpaths in the countryside. He is never off lead. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I brought the webmaster harness for my rescue dog after she slipped her old harness and we spent 5 long cold hours in a field trying to get her back. Not to worry, our team will get your message as soon as we are back. Sold by NetRush Return policy: Returnable until Jan 31, 2023 Add a gift receipt for easy returns Have one to sell? 219 Reviews $66.99 Ruffwear Front Range Leash 29 Reviews $26.99 Ruffwear Hi & Light Harness $66.99 Ruffwear Float Coat Life Jacket for Dogs $120.99 Ruffwear Front Range Dog Collar $19.99 Ruffwear Flagline Dog Harness $93.99 Ruffwear Grip Trex Pairs Dog Boots 20 Reviews $53.99 Ruffwear Web Master Harness i asked them to explain an exchange process as i need to exchange. This Ruffwear cooling vest review covers one of Ruffwear's solutions to keeping your dog cool in summer during hot weather hikes and trail runs - the Ruffwear Swamp Cooler vest. Ruffwear has an estimated web sales of $5M-$10M. Awful experience. We'll work to make things right as quickly as possible. extremely disappointed, FANTASTIC Tried several different type of harnesses and dogmatic she's escaped every one of them finally tried a ruffwear Webmaster it finally stopped our houdini hound escaping and running the streets well worth the money. Please enable javascript for an optimal experience. The truth is that they ask you to contact their customer service and when you do so no one responds - you chase and chase and still no response !! +44 (0)1207 291 247. This company has veered so far away from its ethos and origins its sad to see its turned into just another corporate fat cat with zero interest in quality control and customer service. This trail-ready harness features stash pockets, coated zippers and external gear loops. If you are using a screen reader and are having trouble, please call us at From dog boots and jackets to dog backpacks and harnesses, Ruffwear offers reliable dog gear for wherever your doggy adventures take you. The complete Ruffwear outdoor product line will meet the needs of your four-legged friend so he can accompany you on all of your adventures. FREE dog bowl for orders over $74.95. I received my order and its the wrong size. Start a Return Pro Purchase Customer? Occasionally, there may be issues with a return that require follow-up. Ruffwear uses environmentally responsible materials whenever possible. . New comments cannot be posted and votes cannot be cast. When you contact Pack Support you will be speaking to the Accapi team. You may see emails directly from Returnly instead of Ruffwea How do I start a return? Monday-Friday 12:30 - 4:30 pm Need a little more space for you and your dog? Monday - Friday 7:30am - 4:30pm MT. We want you to dig your Ruffwear experience. Water enthusiasts who take Fido swimming or boating might want to consider the dog Ruffwear Life Vest. Paid for the postage to send back and awaited my refund. Comfortable, functional and Customizable to fit with four points of adjustment that allows full range of motion. Please contact Ruffwear Customer Service at 888-783-3932 or send us a message, to confirm your return eligibility. I was compelled to write a review after we bought Jet Stream cooling coats for our dogs this summer (2021) as its been so hot. the flagline harness is great for dogs with longer bodies such as greyhounds ect. To clean hand wash and air dry. This might seem obvious, but try your pup's new gear on indoors. Our Float Coat, harnesses, and packs arrive in their tightest-fitting adjustment. For the best experience on our site, be sure to turn on Javascript in your browser. $4.25 Choose Options Double Vinyl Replacement Slide $9.75 Choose Options Ruff Weather - Door Frame Fur & Channel (Set of 4 Pieces) $18.75 Choose Options Ruff Weather/Wall Entry/Thru-The-Wall -Replacement Magnet Retainer Bar $5.00 Choose Options Ruff Weather Door Frame Screws - Set of 8 Screws $12.50 Add To Cart Want to share a funny story with us? Before returning your gear, be sure to check out our Fit & Adjust videos. Given the very high cost of the harness we are really disappointed. Shop Ruffwear for dogs on the go, treat pouches and dog coats to help you maintain a regular exercise and exploration routine for your dog. Poor service. Drop us a line below, and well get back to you as soon as we can. Ruffwear travel essentials, dog sleeping bags, and Ruffwear cooling gear can help your pooch safely brave the wild by your side. We also ensure all reviews are published without moderation. For when we face these challenges, we learn, we grow and reaffirm our true north. The lead has frayed within two weeks. Because they're inspired by outdoor pursuits- backpacking, skiing, river running, mountain biking - it's natural for Ruffwear to utilize fabrics, hardware, materials and construction processes that have been proven in the environment they live for and play in . Took ages to respond and when they did it was a copy & paste fob off email. Our Pack Support team are available Monday - Friday, 8:30 a.m. - 5 p.m.UK time via the contact form above or you can call us on +44 (0)1207 291 247. 888-783-3932. Bought a pair of Ruffwear dog boots as my dog has a foot injury. Customer Service. How To Track Ruffwear Order Shipment Status? And he has always searched for ways to include his canine sidekicks in all of his adventures. If you and your dog are serious adventurers, then you need the best hiking and camping gear for your dog. Since 1994, Ruffwear has been dedicated to building gear for outdoor athletes and their human companions. In the UK and Europe Ruffwear is supplied by Accapi Group, our exclusive distribution partner. Ruffwear's mission is to build dog gear to enhance and inspire exploration for outdoor adventurers and their human companions. The length of the warranty varies depending on the product. Due to high demand and material shortages, current wait times are between 1-2 weeks. Stickers, water bottles, and bladders are non-returnable, There's a $5 shipping charge for returning or exchanging the Urban Sprawl Bed, Restcycle Bed, Mt. We'll need. Ruffwear. Appalling, shamelessly trying to take my money, they will no doubt resell the harness in perfect condition! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Javascript is currently disabled. Impeccable products, tough, pretty and practical with a good fit.Very efficient customer service - full contact right the way through delivery. Thank you for your patience. I think Ruffwear products and customer services are first classand that's not something I've found very often. Give us a call and we can set up a personal shopping experience, either in store or virtually. 100% Satisfaction Guarantee. It looks well put together but it's got a fault on the top with the metal tag being connected via a piece of material that wears away very quickly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Javascript is currently disabled. Absolutely no response from them. After trying different harnesses that I felt didn't fit him properly, I decided to give this one a try, and I cannot believe the difference! Also they wont give us a refund as they are saying the dog has chewed it which is not true. Bachelor Pad Bed, Pro Purchases don't qualify for free shipping on returns and exchanges. With he the prices I am paying I wouldexpect the customer service people to be available at the hours they say they are and to be able to exchange product easily without ruffwear making even more money by me paying postage three times in effect - one on original order, one for return, one for reorder since they do not do exchanges. Need a little more space for you and your dog? Find the right gear for any adventure and any season. Shop Ruffwear Canada online for all your essential dog adventure gear needs. Ruffwear items arent cheap but they all come with a (reasonable) lifetime guarantee and really are quality products. Sign up for our email list and be the first to hearabout new products and special deals or discounts, 975 Ford StreetColorado Springs, CO 80915. You may feel that the cost of a standard Ruffwear lead is too expensive compared to others, and I wouldnt disagree, but if you want a really tough, good quality harness, coat or lead that does something extra to normal then dont let the price put you off - Ruffwear really are the best. RuffWear Sunset Chain Reaction Martingale Dog Collar. For Ruffwear founder Patrick Kruse, exploring the outdoors has been a way of life since the beginning, whether by foot, bike, flying machine, or boat. $17.99. RuffWear Front Range Aurora Teal Dog Collar. RuffWear. A second coat of paint will soon be needed, but the harnesses themselves continue to be sturdy. Questions about an order? Comfortable, functional and customizable to fit with four points of adjustment that allows full range of motion, Padded chest and belly panel for good load dispersion and extended wear, Two-leach attachment points an aluminum V-ring on the dog's back and reinforced webbing on the dog's chest, Comes with an ID pocket that stores dog tags, reflective trim for visibility and durable secure buckles. i asked them to explain an exchange process as i need to exchange. nothing was explained - Instead I was told to return the boots at my cost and then order new ones again and pay postage again!! Of course, that means it offers less safety than the others. Cookie Notice Got the Ruffwear dog harness and it's not cheap. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can reach Accapi using the form or number above, or by post to: Accapi GroupTanfield Lea Business Centre, StanleyCounty Durham, DH9 9DB. Sign up for our newsletter and stay on track with the Ruffwear pack. Why haven't I received my refund? No matter where your dog-friendly adventures take you, Ruffwear has all the best outdoor dog gear to keep your canine companion safe and make your next adventure great! It fits my dog well, seems comfy and robust. Ruffwear Customer Service : Email Support : Email customer service Phone Support : 888-783-3932 Office Address : 2843 NW Lolo Drive Bend, OR 97703 USA Official Website : https://www.ruffwear.com/, Ruffwear Order Tracking,Track Ruffwear Order Status, Aquarium Fish Order Tracking,Track Aquarium Fish Order Status, LLLReptile Order Tracking,Track LLLReptile Order Status, Sees Candies Order Tracking Order Shipment Status, Rue21 Order Tracking,Rue 21 Track Order [2023], LL Bean Return Policy A Guide to Refund, Stadium Goods Order Status,Stadium Goods Order Tracking. Verification can help ensure real people write reviews about real companies. Absolutely would not recommend. At this stage everything went ok and the return was approved no issue. Ruffwear Dog Gear. It's been a while since I sent my return back to Ruffwear and tracking shows that it was already delivered. Well, we bought two for our saluki X greyhounds and were astonished with what a huge difference they made to the comfort and well-being of our dogs. and our Terrible customer service. Delighted with service and products Thank you. Quite expensive compared to others but highly recommend and definitely worth it. Combining performance, quality, fit, function and safety, the collection of dog gear from Ruffwear allows active canines and their owners to make the most of the great outdoors. We use dedicated people and clever technology to safeguard our platform. If you are using a screen reader and are having trouble, please call us at This wearable Ruffwear dog towel absorbs water and contains dirt and loose fur, keeping you, your house, and your car protected from a soggy dog. Ruffwear is #Hiring a Product Line Manager! By far the best dog gear available, especially for active dogs and their owners. Refund is non existent even though their website states you can return products within 30 days! We also ensure all reviews are published without moderation. RUFFWEAR, Summit Trex Everyday Dog Boots with Rubber Soles for Walking Visit the RUFFWEAR Store 463 ratings $2995 FREE Returns Color: Twilight Gray Size: 1.5 in (2 Boots) 1.5 in 6 reviews GB Mar 13, 2023 Absolutely would not recommend Absolutely would not recommend. Wear items around the house for a bit and check the fit. Looking for answers after hours? When buying through this website, your payments will be processed by Accapi ltd. Click here to learn more. In the UK and Europe Ruffwear is supplied by Accapi Group, our exclusive distribution partner. Here are 8 tips for writing great reviews. We do NOT recommend this product. Aug 13, 2019. Well need to know the style name, size, and color. We're available to answer questions during the hours above! The Ruffwear Dirtbag Dog Towel is a quick and mess-free way to dry your dog on the go. When you want to enjoy the great outdoors with Fido by your side, youll want to ensure that you have the right gear. And he has always searched for ways to include his canine sidekicks in all of his adventures. Brightly coloured and highly reflective, youll never lose sight of your pooch in the water. Not particularly - although, of the four products in our review, this is the most comfortable harness for dogs to wear, and the one that restricts their movements the least. What we're doing to conduct our business in a way that maximizes the good we can do in the world while being cognizant of the impact we have on the planet. When you contact Pack Support you will be speaking to the Accapi team. It is headquartered in United States of America. Learn more. I anticipate we will need to replace it before we've had it a year. Our customer service and retail store are closed Tuesday September 19th during an off site all company meeting. Highly recommended to anyone having issues with pulling. From forests to mountains and coastal areas, Ruffwear products can be used to walk, run, bike, hike, camp, ski and more in a large range of settings. Ruffwear Customer Service : Email Support : Email customer service Phone Support : 888-783-3932 Office Address : 2843 NW Lolo Drive Bend, OR 97703 USA Official Website : https://www.ruffwear.com/ Tags: Ruffwear Order Status Ruffwear Tracking Share on Share on Facebook Share on Twitter How can I return it? Trusted by 2,000,000+ members Coupon Success: Very High Get Code *** 15% Off Get Up To 15% Off On Ruffwear Items + Free P&P Valid Get Up To 15% Off On Ruffwear Items + Free P&P is here. At Homes Alive Pets, we carry a huge selection of Ruffwear in Canada to help you hit the trails and conquer the backcountry with your adventure dog at your side. 25 Posted by u/skoopydoo 5 years ago [Fluff] Ruffwear customer service is AMAZING! i called twice and there was nobody to answer the phones as i got the message saying the offices are closed even though it was after 9 am. If you have purchased a Ruffwear item from one of our Authorized Retailers, please contact them directly regarding their return policy. The harness is made from very "ruff" material and not suitable for those with sensitive skin (such as whippets). They are off-leash most of the run. If your item is ineligible or you need help with fit, please reach out toour Pack Support teamhere. They also have products designed for specific breeds, such as the Web Master Harness for dogs with deep chests and narrow waists. My dog harness is very strong, easy to put on/take off, and look great. The first one was a broken buckle on the harness, and they sent me a package of replacement buckles. Verification can help ensure real people write reviews about real companies. They really know how to keep customers and keep them happy! I ordered boots for a long trek based on reviews. I purchased a harness for our British Bulldog. So I thought give them a chance and spent another 40.00 on a replacement and surprise surprise it went the same way. [Fluff] Ruffwear customer service is AMAZING! Complete waste of time. Sign up for coupons, special offers, and more. If you initiated your return through our returns center you can view the status by entering your email or order number. Gift items are eligible for aruffwear.com e-Gift Card. RUFFWEAR, Web Master, Multi-Use Support Dog Harness, Hiking and Trail Running, Service and Working, Everyday Wear, Blue Dusk, Medium Visit the RUFFWEAR Store 4.6 4.6 out of 5 stars 5,864 ratings Sign up for our email list and be the first to hearabout new products and special deals or discounts. Given it's superb ability to securely hold our dog we would probably consider another harness but I'm afraid we would also be forced to look at alternatives first. I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They believe that their products should enhance outdoor adventures with our dogs. Ruffwear Swamp Cooler Cooling Dog Harness, Ruffwear Hi & Light Lightweight Dog Collar, Ruffwear Swamp Cooler Cooling Neck Gaiter, Ruffwear Hi & Light Lightweight Dog Leash, Ruffwear Hydro Plane Floating Throw Dog Toy. He can be a little nervous on walks and pulls me. Companies can ask for reviews via automatic invitations. It has been brilliant in holding him securely but sadly the quality isn't great. Comes equipped with an ID pocket that stores dog tags, reflective trim for visibility and durable secure buckles. Back at the horse farm they love to swim in the natural pond. Unfortunately the metal lead attachment cut Part way through the cloth strap.I contacted Ruffwear firstly by phone then email. I've been using the front range harness with my dog, and I have had two instances with Ruffwears warranty. Learn more. Quality wise they are excellent and for functionality they do exactly what they claim to do. Talk to a friendly Canadian 1-800-839-7232. However, it's important to follow the care instructions on the product label to ensure that the product doesn't get damaged. Click here to learn more. The Ruffwear Pack will be out December 24th and December 25th. nothing was explained - Instead I was told to return the boots at my cost and then order new ones again and pay postage again!! Pro Purchase Customer? 73 Coupon Codes 39 Online Sales 34 Best Discount 75% Off Popular Brands AliExpress Rating: 4.8 - 50 Reviews Best Buy Rating: 4.8 - 19 Reviews Chewy Rating: 4.9 - 41 Reviews DICK'S Sporting Goods Rating: 4.6 - 22 Reviews DoorDash Rating: 5.0 - 7 Reviews Kohl's Rating: 4.6 - 11 Reviews Ulta Beauty For more information, please see our Ruffwear offers a wide range of products for dogs, including harnesses, leashes, collars, boots, coats, beds, and accessories. Top quality and last until you feel like a change of colour or an update in style. We'll notify you via email when your return has been processed. A curated collection of stories to inspire, and get you and your pal out there. extremely disappointed. Monday - Friday, 8am - 4:30pm Pacific Time. Refund is non existent even though their website states you can return products within 30 days! Quality and Product Satisfaction Guarantee. The fabric on our harness however, has become frayed at every seam and the edges of the straps, and on top it has faded and become threadbare. such a perfect fit and has 6 adjustment points, very easy to figure out how to adjust them :) wont look anywhere else! In fact, many professional search and rescue dogs rely on Ruffwear products for much needed outdoor dog accessories.Ruffwear makes high-quality outdoor dog gear with features like reflective materials, metal hardware, and other durable state-of-the-art materials. Gear must notbeused, altered, washed, or damaged, and it must include the original packaging. Quin wears a blue and Sydney wears the red. Toll-Free Order Desk (800) 444-0404 Customer Service (719) 380-0404. sales@rayallen.com. Amazon.com : Ruffwear Dog Boots for Everyday Use (Set of 4), Weather Resistant, Very Small Breeds, Size: 44 mm/1.75 in, Meadow Green, Summit Trex, 15401-345175 : Pet Supplies Pet Supplies Dogs Apparel & Accessories Boots & Paw Protectors Boots Currently unavailable. Ruffwear uses a third-party service to help manage our returns process, Returnly. Front Range Dog Harness | Nylon Dog Harness | Ruffwear. Just visit returns.ruffwear.comand enter the email address you used to place your order to see all your orders. I'm so thankful that I found this product and recommended to anyone. I received my Ruffwear gear as a gift. We'llaccept returnsfor products that have not been used and are current styles/colors. She's still very nervous and we've had incidents where she's been spooked but with his harness I have complete control to keep her safe. I sent them a picture of it, and within ~3 hours, they sent me a code for a free replacement and free shipping. Today, the performance dog gear company Patrick launched from his garage, Ruffwear, is present around the globe. We don't do anything extreme with our dog. . You get free shipping on returns and exchanges. We have a few simple tips for preparing your gear before you return it. If you are using a screen reader and are having trouble, please call us at I even bought the matching collar. Monday - Friday, 8am- 2pmPacific Time, Toll-free: 888-783-3932 Phone: 541-388-1821 Fax: 541-388-1831, Ruff Wear Inc.2843 NW Lolo DriveBend, OR 97703 USA541-243-7963. I called again and was told a reference nupmber and address. Shop for Ruffwear at REI. - Published: April 23, 2021 28 Does he look happy in his Ruffwear Load Up Harness? $19.99. Check out all of our outdoor dog gear to be prepared for anything. ! Looking to gear up your pup outside of the United States?
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