They even have the kids perform in the Lion King show which was a highlight of the trip. On his day off, he passed me his replacements phone number! Our daughter looked forward to going to kids club at every opportunity and we never had a moment of concern about her care while she was there. We also saw few lifeguards keeping an active eye on this pool which was rather concerning given how many kids play there without supervision. Comfort and luxury at the Paradisus La Esmeralda. Baby/Kids' Club at Paradisus Playa del Carmen? So, be careful as to what you order there in terms of wines. She made a note in our file that the room should be cleaned by 11, and we did not run into any serious issues again. Overall, Great job Paradissus! Yessenia, Yadira, and Linda were wonderful and attentive hosts. Lies lies lies just to get you there. The best time for family time at the Family Concierge at Paradisus La Esmeralda. Naos served an International buffet that was both enjoyable and plentiful. The Paradisus Playa del Carmen welcomes children of all ages and features a complimentary supervised kids program, the 'Paradisus Club', for children ages 5-12 years old. You can tell he probably had never been a butler before, and you could tell most of the staff was new. Also the pre arrival form stated what time we would arrive so there was no excuse for them to make us wait in the heat in our airport clothes at a restaurant for 3 hours. Obviously, this is not encouraged as once they see food, they swarm and where there is one there will all the sudden be 20, but they are cute little fellas! The resort is located along the Riviera Maya's prestigious Playa del Carmen enclave on Mexico's eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN). The space there is huge, but there appeared to be some real issues with the A/C throughout our stay and it is not pleasant to be there. Was hoping to impress my parents who had been couped up indoors throughout the pandemic. First off all, if I must spend more money, its not truly a credit, that is a discount. Anytime we asked an employee a question, or where something was, we were met with blank stares, and told they were in training and didnt know. My family enjoyed our stay so much, we wanted to come back again to enjoy the amenities, food and the resort staff's wonderful service.Although the resort grounds is still wonderfully maintained. Traveling with elderly parents, our assigned rooms were inconvenient. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. You can make your own reservations through the app as well as get all the info on the daily entertainment schedule and happenings on the property. Enjoy an unforgettable vacation with a stay in one of our luxurious Family Concierge rooms. Click here for state list of certified sellers of travel. Things we like: Located on a gorgeous beach in Playa del Carmen, near popular attractions like Mayan ruins and eco parks. They took such great care of my son and he loved it! It appears to need new batteries? They are cute and harmless but unlike the racoon, they come out during the day scavenging for food. Photos. A well-equipped game room and specially designated teen activities are available for the 'teen set'. We thank you for helping us improve through your comments, we will share them with our team for a proper follow-up.Best regardsGuest service management, This is the version of our website addressed to speakers of English in the United States. He said he had been our butler on our previous trip, and was reaching out because he is now in the sales department! They even destroyed my beach bag while I was in the pool. He made it impossible for my husband to surprise me with anything. I think I have narrowed it down to these two resorts. We didnt get that room. For what you pay, its simply not worth it. They made sure kids are feed. He said no he didnt know but he would meet me at the activity desk. They provided us great service that we acknowledged to management via email as much. The Reserve at Paradisus Playa del Carmen. Robes and slippers had to be requested. Located in the beautiful bay of Playa Del Carmen, with luxurious facilities and endless activities and entertainment for guests of all ages. This is EXTREMELY misleading! He didnt offer to plan anything for my friends anniversary, I had to ask him to! The staff can see that and recognize.-OVERALL Ultimately, we were in Mexico! We did neither of the 2 because we wanted the location of our room on the resort. He doesn't speak English very well and I was terrified that he wouldn't be able to partake in the kids club activities or even find someone to communicate with. Dear guest,We would like to express our gratitude for sharing your observations about your recent vacation to Paradisus La Esmeralda. Our stay was from November 1st through November 6th of 2020. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was super thankful because that gave me plenty of alone time to relax on the vacation. 2023 Vacation Express - All rights reserved. There is sure to be something for everyone to enjoy! A few members of the staff really stood out however and really rescued the stay for us. 4 restaurants temporarily closed - no teppanyaki, no sushi bar , no Sal cave (we were eager to try this one because it just opened) and the market was closed. We never felt unsafe, but I wouldnt just go walking around as there is really no need with nothing within several miles worth visiting. I felt like I was on a Disney cruise. Dear nzakaria1,Thank you for sharing your experience.We regret that you had this negative perception at departure and you felt our staff was not accommodating enough. The activities were well organized and child catered. Overall, I was very impressed with the drinks. A good percentage of the food offerings appeared as if they were leftovers from the previous nights meals from the many restaurants on the resort.There appeared to be a a high turnover rate on their staff. Activities & Entertainment Paradisus Playa del Carmen invites you to keep active on your trip and to take advantage of our wide variety of leisure, entertainment activities, cultural programs and sports. This is nothing compared to the variety that other resorts such as Barcelo offer. Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. Please see our partners for more details. Review tags are currently only available for English language reviews. 1 3 Best Kids Club Ever!!! Kids' Club Age range: 5 year(s . A Family Affair! -Luxury bathroom amenities for parents Guest Rooms. The pool and beach were available, but the rooms were on the complete other side of the property, which is about a 10-12-minute walk from the Reserve area. Access to the restaurant Olio exclusively for guests staying at Family Concierge. Therefore, the dining experience was crowded and noisy. Our concierge was very nice. Do that! Parents can relax and enjoy their rest while the kids enjoy non-stop entertainment and make themselves a bunch of new friends. But they removed all of the glassware and cutlery from the suites which made no sense? Nice wake up call eh? They greeted us with a simile every time and tended to my kids needs. The toilet seat was attached to the toilet by one hinge. Map. The staff went above and beyond for complying with COVID safety precautions. The walk from the grounds to the beach goes over a bridge that takes you through a jungle like setting. We tried most of the restaurants and the food was simply delicious and the service at all the restaurants and bars was great! Some of the guest service concierges are fantastic and go out of their way to make your stay better. The resort still has it great perks, kids activities, nightly entertainment, good restaurants, private beach (although the seaweed is worse this year) and beautiful grounds. Will definitely return soon! How is the beach for kids there? However, when we showed up, that entire section of the property was closed for rooms. Please know that we keep working hard to maintain our beach clear for our beloved guests.Best regards.Annette KoelemeijHotel ManagerParadisus Playa del Carmen La Esmeralda. The cocktail variety was solid and the bartenders for the most part were very fast, consistent, and had great customer service. Unfortunatelly the quality has changed . Paradisus, Playa del Carmen . Our favorite restaurant during our stay was the Market, mostly because of the fantastic service there. They hand you a book full of coupons that if you use everyone in the book it will equal the instant credit amount. Dear bridennicmel,Thank you for sharing your experience.We are proud to read that you have had a great stay at Paradisus Playa del Carmen and that our service went beyond your expectations, we are glad to know the service provided by Roberto, Alfredo, and Daniel was personalized, always focused on your total satisfaction.We will be waiting for your return.Best regardsGuest Service Center Management. -Pillow menu for the parents Review of Paradisus Playa Del Carmen Reviewed November 18, 2020 I was really nervous about going on the trip with my toddler. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. It offers a family concierge, free Wi-fi and free on-site parking. We were extremely underwhelmed by the property itself and the service received. But, there was a clear yet minor difference in the way guests were treated (i.e. Paradisus Playa del Carmen - All Inclusive. -Private Family Concierge Lounge withprivate check-in/out designed with children in mind; internet access; and all day snack buffet withpremium drinks Thank you I can't wait to come back with my kids. Adriana is the best!!! That's if you like fusion, or traditional recipes with a slight twist. Someone contacted us on whats app(not professional) asking if we wanted to upgrade the SECOND after we booked on the phone. No one knew the answers to ANYTHING. Normally, you are emailed a pre-arrival form before your trip that asks you about preferences, arrival and departure information, food allergies, special requests or celebrations. For that reason I wouldnt recommend this resort. Also, at one point, we were offered a 10% discount on a red wine from Spain only to discover later when we were paying that a 15% service charge was added to the bill, nullifying the extent of any promotional discount. What I find interesting during our recent stay is how often they come knocking for other room service after the morning maid had just prepared our room. It is lovely to always start the day with a friendly smile from many wonderful people who work at the resort. The Michael Jackson show and the dancers and acrobats who participate in that and other shows are excellent. 4.1 out of 5 "Good!" See all 82 reviews Room cleanliness 4.5 Service & staff 4.0 Room comfort 4.5 Hotel condition 4.0 This hotel is most popular for: Everyone Family Family with small children Amazing stuff and customer service! Ended up ordering room service for breakfast most days because the only quiet option was La Palapa but didnt have time for the round trip walk many days. We were hesitant to travel because we know so many covid restrictions are putting a damper on things; so when we called Club Melia, we made sure to ask anything and everything that was important to us, and we felt we would have a great time. Unfortunately not all guests carry out these recommendations, which makes it difficult for us to keep this fauna away from our property.Even so, today our hotel is working on important projects to relocate this species to an area where they can live in their environment.We would love that you give us the opportunity to become your host hotel again so that you can see for yourself the great improvements we are implementing today. Most of the food was really good except for the main dining restaurants which replaced what used to be buffets, The buffets there used to be excellent and the restaurant menu that replaced them were not. The ocean itself is clustered with seaweed. Bana fusion was the best restaurant there and we went twice, once the first night and it was so good I went back after the inedible steaks we were served at the grill. We found that the jetted tub on our patio was slow to fill and it appeared as if it the surface needed to be reglazed.
Fast Cheap Electric Bike, Web3 Search Engine Humbl, Pottery Barn Sussex Knob, Elastomeric Patch For Wood, Manta Sleep Mask Discount, Honda Fourtrax 300 4x4 Disengage, Golden Barrel Coconut Oil, Lakewood National Executive Homes, Pro Studio Mach 2 Speakers Watts,