We're here to help and ensure your continued satisfaction.Thank you for choosing JB Tools, and we look forward to serving you again in the future. JB Tool Sales cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting JB Tool Sales.Their contact information including business name, phone number, address and email are unavailable. Shop Air Tools with everyday low prices and fast shipping. Warranty claims for items damaged in transit will not be honored. This will enable us to locate your order quickly and take immediate action.Once again, we apologize for the delay and the lack of response. We look forward to serving you again in the future and helping you find more great deals on the tools and equipment you need. It's our privilege to have you as part of the JB Tools family. Said if the item ever showed up I could return but according to JBTools return published policy I have to eat the shipping cost both ways. Great service, great price and the shipping was free and very quick. It's great to hear that you had a positive purchasing experience and found the process to be easy. Hi J, We're thrilled to hear that we were able to exceed your expectations and provide you with a positive experience. We apologize for any inconvenience caused by delayed shipping or lack of communication. Having you as a customer is our privilege. JB Tools will REFUSE TO REFUND YOUR MONEY until such time as FedX finally gets the package back to JB Tools. Hi Josue, reviews like this keep us motivated! found what I needed !" Detailed Ratings. Providing a user-friendly experience is important to us, and we strive to make it simple for our customers to find what they need. Hi Betty, We appreciate your kind words and a 5 star review. We believe in providing our customers with valuable savings opportunities, and we're pleased that you were able to take advantage of one. Hi Greg, Thank you for your the 5 star review. They had everything I needed. We hope to see you again in the future. At JB Tools, we strive to offer a wide range of products to cater to various needs and preferences. Shop Car Audio with everyday low prices and fast shipping. For detailed information on products, please visit the manufacturer website or contact them directly. I have since place another order with JB tools and will continue to use them. We are professional Hand tools supplier. 2023 Trustpilot, Inc. All rights reserved. I received it in a timely manner and began using it at our service shop. We're glad that navigating our site was easy for you, as we put a lot of effort into making it user-friendly. super quick ordering and in stock with a good price. I would give 2 stars but they ignored my emails. I would definitely recommend. Definitely recommend this site! We take pride in providing great customer service! Over the last years, the amount of communication from customers has increased, and we've devoted extra time and attention to respond to every communication request that comes our way. Verification can help ensure real people write reviews about real companies. Over the years, we have flourished & excelled in our business because of complete client satisfaction through unmatched efficient services. My first time on this site, I have known of jnc products for some time and always wanted a Jump n Carry for the home and auto, The site was easy to navigate, the prices reasonable, Ordering was a snap , Free Shipping was a major plus as well, Many options available to choose from, think I made the right choice for me. I would recommend this company to my friends and family over Amazon. We believe that a seamless and intuitive navigation system is crucial in helping our customers find the products they need quickly and efficiently. Rest assured, we take your feedback seriously, and we are committed to resolving this matter to your satisfaction. JB has always been competitive with their prices and helpful with my orders. We value your business and appreciate your patience. Shop Car Audio with everyday low prices and fast shipping. To contact us regarding your placed order, please complete the form below. Shop Power Tools with everyday low prices and fast shipping. Hi Mike, We're sorry to hear that you had a negative experience with our company. Easy check out easy to navigate website.. Easy website to use. I thought I was ordering a break back torque wrench, but instead got just got an extension for a break back torque wrench. We apologize that the item you were looking for was sold out, but we do our best to restock items as quickly as possible. Ordered an o-ring kit for a project. At JB Tools, we strive to offer a wide range of products to cater to various needs and preferences. If you are not fully satisfied with a product you purchased directly from JB Tools, JB Tools will accept a return 60 days after the date on which delivery of the product is made to you. Thank you for your feedback, and we hope you had a positive overall experience on our website. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We do not have any technical information on products, cannot provide product comparison information, and cannot answer questions regarding any specific manufacturers product specs. Poor customer service. Thank you for choosing us, and we look forward to serving you again soon! Do not purchase from JB Tools. Thank you for taking the time to share your feedback with us. Does not take responsibility. Share. If youre unable to find the answer youre looking for on our website, please feel free to contact us for help on: 2020 JB Industries. Shop Shop All with everyday low prices and fast shipping. I should have done my research and read reviews first. Thank you for choosing us, and we look forward to serving you again soon! The worst return policy that I have ever encountered. JB Tools will tell you none of this, of course. We pride ourselves on offering competitive prices and high-quality products, and we're glad that you were able to take advantage of our affordable pricing. Shop Battery Tools with everyday low prices and fast shipping. Bought a Dewalt cordless polisher on 3-29-23, still waiting for tracking number. Check out was quick and easy. Shop Diagnostic Tools with everyday low prices and fast shipping. They might be great if all goes well, but they will be a headache if it doesn't. We're here to provide you with excellent products and service. My new favorite place to avoid Amazyou know. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Great service, great price and the shipping was free and very quick. details. Hi Anthony, We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it must be to not receive your 3 x bead expanders within the expected 3-6 day delivery timeframe and to have your attempts to contact us go unanswered.Please know that this is not the level of service we strive to provide, and we deeply regret any inconvenience caused. We greatly appreciate your patronage and value your loyalty as a member of our community. Hi Vincent, I'm sorry to hear about your experience. E-Commerce business engaging in sales to businesses as well as end users. Great variety of products. We strive to respond to all customer inquiries in a timely and professional manner, and we apologize if we failed to do so in your case.We would appreciate the opportunity to address your concerns and make things right. Great service, great price, the shipping was free and very quick. The picture is misleading in nature and you REALLY should display ONLY the item you are selling to avoid confusion and/or misleading advertisements. Too confusing to order. Hi Lloyd, Thank you for bringing your concerns to our attention. What I love about the company is they are very responsive to your questions and concerns. Our goal is to offer a wide range of high-quality products that meet our customers' needs, and we're glad we could provide you with the right choice. Shop AC Tools with everyday low prices and fast shipping. Customer Reviews are not used in the calculation of BBB Rating. Date of experience: 26 April 2023. At JB Industries, we wont make you go through an automated phone system; instead youll get a real person ready to assist you! We're thrilled to hear that ordering online from JB Tools was quick and easy for you, and that you were able to take advantage of a coupon code to make your purchase even better. We're here to provide ongoing support and ensure your continued satisfaction with our products and services. Shop Hand Tools with everyday low prices and fast shipping. Tracking info said UPS had dropped the item at USPS on March 1. 2016-12-24. We're here to provide ongoing support and ensure your continued satisfaction with our products and services. The process was easy and I'm excited about receiving the item. 1st purchase. We also place a strong emphasis on user experience and ensuring our website is user-friendly. Fast shipping, customer service response at 9 PM, and an excellent price for the item I ordered. Your package was delivered by a freight truck. Hi Lee, It means so much to us to have earned your trust in our business! Based on 8 customer reviews JB Tool Sales is rated 1.2 out of 5 stars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. similar experience to others. We take pride in providing great customer service and we're happy that we could rise to the occasion. Additionally, we continuously work on improving our website and checkout process to ensure a user-friendly experience for our customers.If you have any further questions, need assistance, or have any suggestions for us, please feel free to reach out. JB Tools has the best automotive tools for sale online. We constantly strive to offer competitive pricing without compromising on the quality of our products. Reviews are user-submitted content. Your positive experience navigating our website confirms that we're on the right track. We're delighted to hear that your first experience on our site exceeded your expectations. To assist us in resolving this matter, could you please provide us with the order details, such as the order number or any relevant information, so that we can locate and review your specific order? If you have already placed an order on Amazon, eBay or Walmart, please send us a message through . Shop Chemicals & Compounds with everyday low prices and fast shipping. Here are 8 tips for writing great reviews. I have escalated and reached out to the responsible managers to review and to follow up regarding your concerns. Does not take responsibility. Fair prices. On top of that, they arrived only a couple days later - through our OEM it would've been at least a week! All of our products are new and come with a warranty and friendly return policy. Hi James, Thank you for bringing this issue to our attention. Likelihood of customers making future purchases. BBB reports on known marketplace practices. Use our self-service returns portal to create your own UPS label for product returns: For Product Information, Specs, Comparisons, Warranties, and Inquiries. If you are not fully satisfied with a product you purchased directly from JB Tools, JB Tools will accept a return 60 days after the date on which delivery of the product is made to you. How to Return an Item Self Print Return Labels. I can't believe the prices, they're great except I needed one more thing and they were all sold out, I will definitely be shopping here again for my automotive items can't beat the prices even with shipping !! We also ensure all reviews are published without moderation. 2 orders, both missing parts, they never answer the phone and ask endless questions in email support never replying to the actual problem you bring to them. Just a heavy straight steel bar that broke out the end of the box. Item price is greater than $1000 in value. We also understand that delivery speed is often a crucial factor for many shoppers. Hi Rebecca, We're thrilled to hear that you found our prices to be great and that you plan on shopping with us again for your automotive needs. Reply from JB Tools. Ordering online was quick and easy, was even able to take advantage of a coupon code to make it even better. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com. This time it was packaged in a better way.
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