By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. How is that be my problem? It was a pleasure hosting you, and we look forward to your next visit. Please note that all Special Requests are subject to availability and additional charges may apply. Even after I told him about my situation he said that some of the rooms do have desks and that the front desk person must have misunderstood my question. When I got to the room, there was no desk or dedicated space for working. Price per night. This is an older property. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Sincerely, Hotel Management, This place starting from the manager Mr Rohit, and all the staff, like Ms Jennifer and the rest of the staff had been so kind, helpful and understanding of their clients' needs which made our whole stay very plesant, relaxing, and tranquil..I will highly recommend this place to everyone that wanted to exprience a five star service..Thank you so much Mr. Rohit, Jennifer and the rest of the staff for making our stay memorableI hope to see you guys soon, next time i come around. If you booked through us and want to leave a review, please sign in first. One of three windows had a screen, although we asked numerous times. Raging Waters is the closest landmark to Extended Stay America Suites - San Jose - Edenvale - North. This is definately not the hotel to go to if you have a child. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Please accept our sincere apologies for the unpleasant visit you had while you were here and for the cleanliness issues you encountered during your stay. I know the sketchy guests make it impossible for them. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. The bedding had holes most of the time. Pets allowed on request. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Extended Stay America - San Jose - Edenvale - South Features, 6189 San Ignacio Ave, San Jose, CA 95119-1389. Ideally, we'd publish every review we get, positive and negative. Since it was a Saturday, I couldn't make a refund request until the next BUSINESS DAY. language, whether its just a rating or contains comments as well, etc.). Your recommendation is appreciated, and we look forward to welcoming you again in the near future. I even called the front desk ahead of time to confirm this. Take Great Oaks Blvd. Yes, Extended Stay America Suites - San Jose - Edenvale - North offers free parking. Run away. We realize that no explanation of these issues can change your recent experience. The place is outdated specially this location with nearby remodeled hotels it just cannot compete. The property offers free onsite parking. Guests can enjoy free breakfast during their stay. If you are staying only for one night, this hotel would be tolerable, but if staying longer, I suggest going next door to the Residence Inn - now that hotel knows how to treat their customers, they heat their pool, and have clean towels and bedding - and with maid service! Sincerely, Hotel Management, I booked this property based on some review here on Tripadvisor. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. Guests submit their subscores and their overall scores independently theres no direct link between them. Attractions within close proximity to the hotel include the IBM Almaden, the Hitachi/Western Digital and the San Jose Convention Center. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This was a convenience during a hastily-arranged trip three-day trip, and an unexpectedly pleasant surprise, especially at that cost. People were yelling & slamming doors all night both nights. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We had maid service once in 6 months and only because I requested it. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Service animals complying with ADA Title lll regulations are allowed. The staff was very helpfull and friendly, the hotel was very clean and everything about our stay here was great, which is hard to find right now with all that is going on and that we are having to adapt to. And for the cost, you'd think they could at least afford to pay for clean towels! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Please see our partners for more details. Many travelers enjoy visiting Winchester Mystery House (3.9 miles), History Park (4.3 miles), and Peralta Adobe and Fallon House Historic Site (2.1 miles). We pulled up to the first building we saw upon turning into the driveway. Extended Stay America Suites San Jose Edenvale North 6199 San Ignacio Ave., San Jose, CA 95119 United States (USA) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 2 Star Property Previous Next Check availability Poor 2.0 /5 Based on 111 guest reviews Show Guest Reviews Complimentary breakfast is offered 119 sleeping rooms in hotel The room itself was suitable since we were only staying one night. Conveniently located restaurants include Smoking Pig BBQ Company, Vito's Trattoria, and Pho Bel-Air. Tea/Coffee maker ask for the front attendant to assist you she is great, Thank you for the wonderful comments about your stay at Extended Stay America. Welcome to Extended Stay America - San Jose - Edenvale - South! No Disney, No Nickeodeon, and none of good channels for adults either, but they do have Showtime so if your child changes the channels, the possibility of them finding someone having sex on tv is quite high. San Jose Retreat with Community Pool Pets OK! We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity. Catia is one of the best front desk representatives Ive ever met. For specific inquiries, we recommend calling ahead to confirm. Jesus especially has a professional work ethic. Their room had crumbs on the bed, the carpet smelled, and there was a strong mildew odor coming from the bathroom. The place was clean and QUIET; the accommodations were comfortable as a place to sleep; the staff was fine if unsophisticated; and the price was terrific. From our location, you can easily visit local attractions such as the Children's Discovery Museum of San Jose, Happy Hollow Park and Zoo, the . See 438 traveler reviews, 76 candid photos, and great deals for Extended Stay America - San Jose - Downtown, ranked #15 of 87 hotels in San Jose and rated 4 of 5 at Tripadvisor. This was a clean and responsive staff. To edit a review youve already submitted, contact our Customer Service team. language, whether its just a rating or contains comments as well, etc.). 28 m Total incompetence. Room was dirty, the kitchen was completely empty only thing in the kitchen was a moldy dirty pan. Thank you for taking the time to review your recent stay at Extended Stay America San Jose - South - Edenvale. Claim this business (408) 229-9188. He seemed very worried that we might have to sleep in our car, but couldn't do anything about it. Yes, it offers wheelchair access and facilities for disabled guests. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Room floor and walls were worn, scratched and chipped. Absence of a business center was a little vexing, as was the need to E-mail (to the front desk) anything that I needed to print - they couldn't even extract it from a flash memory "stick." Are any cleaning services offered at Extended Stay America - San Jose - Edenvale - South? Extended Stay America Suites - San Jose - Edenvale - South. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Free WiFi, Mastercard, 6199 San Ignacio Avenue, San Jose, CA 95119, United States of America - Good location - show map Pleasant 172 reviews Location 7.6 +26 photos Kitchen Pet friendly Free WiFi Free parking Bathtub However, the location of the hotel seemed to cater to the local thugs . Compare prices and find the best deal for the Extended Stay America Suites - San Jose - Edenvale - North in San Jose (California) on KAYAK. 6199 San Ignacio Avenue, San Jose, CA 95119. I was taken aback to discover that both buildings had the same manager yet we were not allowed to check in at the other building. The most helpful contributions are detailed and help others make better decisions. Contributions should be travel related. It's been a great experience staying in this hotel. That means that you can always find a great deal for Extended Stay America Suites - San Jose - Edenvale - North. Children 18 and above are considered adults at this property. The hotel is primarily for long stay clientele. I let the woman know that my Mother and I would be arriving late (11:30pm). You don't think I work here?" Turn left onto San Ignacio Ave. Hotel on the right. Please accept my most sincere apologies.As this hotels manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. ChristopherTM, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review, iResponze A, Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review, Extended Stay America - San Jose - Edenvale - North. There are 119 sleeping rooms in the hotel. If you're traveling for work, we'll sort the most popular Refrigerator Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Seemed sketchy. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. The property offers free onsite parking. Thank you for selecting our hotel accommodation needs. It was a pleasure hosting your visit, and we hope to welcome you again soon. Get exclusive access to members-only deals by email. After finding another ESA location nearby that. (Sounds imbecilic, but I suppose it's possible that someone handed over a stick with a virus, thus terminating that avenue.) We will be sure to relay your comments to Stephani and the associates you mentioned. Free private parking is available on site (reservation is not needed). The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. They're also applicable regardless of the comment's tone. (I'm struggling a bit with this, as I generally stay at one of the better chains, and so must fight down higher expectations so as to be fair.) Exit. Their pool is not heated and the pool towels are the size of hand towels. The most helpful contributions are detailed and help others make better decisions. We sympathize with the frustration you felt as we were not able to accommodate you. We entered the very small reception area, no one was behind the counter and an older couple was seated on the only two chairs. Facilities of Extended Stay America Suites - San Jose - Edenvale - North. Thankfully the staff brought us an extra blanket. For the best room deals at Extended Stay America Suites - San Jose - Edenvale - North, plan to stay on a Sunday or Thursday. The bedding had holes most of the time. Are you kidding me? We are sorry for the predicament you had with your reservation and that the third-party or our associates were unable to assist you with it. We had to get our own towels and more often than not they didn't have any so we had to use stained towels from a bin they had. EXTENDED STAY AMERICA - SAN JOSE - EDENVALE - SOUTH - 122 Photos & 103 Reviews - 6189 San Ignacio Avenue, San Jose, California - Hotels - Phone Number - Yelp Extended Stay America - San Jose - Edenvale - South 103 reviews Claimed $$ Hotels Open Open 24 hours See hours See all 125 photos Write a review Add photo in 4 reviews in 4 reviews Sign up and we'll send the best deals to you. Diners Club, Own or manage this property? The Extended StayAmerica highlights above are subject to change without notice. Microwave Your contribution should be yours. Additional sorting options might be available (by type of traveler, by score, etc). Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. The bedding had holes most of the time. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Seemingly defeated, the manager said he'd give me a refund. The hotel was easy to find off of the freeway and appeared clean from the outside. Charges may apply. Extended Stay America Suites - San Jose - Edenvale - North takes special requests add in the next step! Extended Stay America - San Jose - Edenvale - South is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. claimed they had desks, I made a reservation with the new location. Many different travel sites will offer discounts or deals at different times for rooms at Extended Stay America Suites - San Jose - Edenvale - North and KAYAK will provide you with prices from a huge range of travel sites. If you are staying only for one night, this hotel would be tolerable, but if staying longer, I suggest going next door to the Residence Inn - now that hotel knows how to treat their customers, they heat their pool, and have clean towels and bedding - and with maid service!More. Air conditioning Thu: 12am - 11 . Groups traveling for. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, free parking is available to guests. What's nearby. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). Extended Stay America Suites - San Jose - Edenvale - North is 41 miles from Oakland. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. He said that he asked his staff and they remember me checking in on Saturday. We've sent you an email so you can confirm your subscription. Not many good places to eat are close, which should make no difference to those who wish to utilize the fully-equipped kitchenette. That is .6 times daily. We had maid service once in 6 months and only because I requested it. When we were surprised that he was the front desk attendant, he said, "What? I was in San Jose for some business for a couple of weeks. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Each day the staff cleansed all touchable surfaces, doorhandles, elevator buttons and even exterior sides of the doors down the hallways. The hall carpets are stained, you have to empty your own garbage, and they don't even have any dressers to keep your clothes in. Some of the more popular amenities offered include free wifi, free breakfast, and free parking. The bedding had holes most of the time. I stayed in a couple of places in San Jose. I have always trusted Trust Advisor's green dots, and this is the first time they've steered me wrong. Read our, Dear Robertq95688, Please accept our apologies for the issues you experienced during your recent stay with us. When it was finally our turn we were told we were at the wrong building and had to go to the building next door.We went to the second building were a young lady was the only person at the counter and was visibly overwhelmed. if the writer is claiming to be someone else). !!!!!!!!!!!!!! Those reviews were obviously misleading and I question their authenticity. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Hotel staff were friendly and the property is very dog friendly. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Extended Stay America Suites - San Jose - Edenvale - South. Just perfect Thank you Extended Stay Staff , This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The frontline essential staff of this ESA maintained a healthy and clean environment so that I to stayed healthy. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Deluxe Studio with 2 Double Beds - Non-Smoking, Deluxe Studio with 1 King Bed - Non-Smoking, Deluxe Studio with 1 Queen Bed - Non-Smoking, One Bedroom Suite with 2 Double Beds - Non-Smoking, Destinations, properties, even an address, 1736710,1728280|3,1744480,1745860|4,1745860,1720070|2,1720070,1739630,1728280,1745860|2,1728280|1,1740190,1728280|8, Personal or sensitive info (e.g. There were three of us and we were given three plates, two forks and one knife in the room to use. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. Thank you for reviewing your stay at Extended Stay America. Offended, I wanted to check that he talked to the man, not the woman. . Something went wrong please try again later. There was a problem loading the reviews. 6199 San Ignacio Avenue, San Jose, CA 95119, United States of America, Extended Stay America Suites - San Jose - Edenvale - North. Merge onto I-85 South via the exit on the left and travel 5 miles. We had to get our own towels and more often than not they didn't have any so we had to use stained towels from a bin they had. The hotel offers free WiFi, a 24-hour front desk and a daily free grab-and-go breakfast which includes breakfast bars, muffins, hot cereal, coffee and tea. Fee of 25USD per day, per pet nonrefundable cleaning fee, max 150USD per pet, payable at checkin for the first month. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Huge dust bunnies under bed. Two of their dryers were broken the entire time we were here. The hotel offers free WiFi, a 24-hour front desk and a daily free grab-and-go breakfast Additional sorting options might be available (by type of traveler, by score, etc). He said the best he could do was give me 20% of what I paid for the two nights as ESA credit. Travel 3/4 mile to San Ignacio Ave. 1 Rm : 1 Gst. We are delighted you had an excellent stay at Extended Stay America. You can sort and/or filter them by time of year, review score, and more. 6189 San Ignacio Avenue San Jose, CA 95119. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Really helpful and very nice . The room is very airy The entire hotel is very clean and has fresh smell. $40 one way taxi fare. Light fixtures dirty. We are delighted to know you were impressed not only with your well-appointed room and our convenient location but also with the courteous service provided by our associates. This stay includes Wi-Fi, Breakfast, and Parking for free. CLICK HERE TO SAVE UP TO 45% BY BOOKING DIRECT! Try again. I made a reservation months in advance so I could get a better rate. I have to say, the staff here really tries to go out of their way to help you. We are so glad you continue to enjoy our excellent hospitality as well as comfortable accommodations. business travel features to the top of the filter menu so you can find them faster. Giving it 5 stars because of how awesome the staff is and how much they do to make you feel welcomed. You can sort and/or filter them by time of year, review score, and more. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Their pool is not heated and the pool towels are the size of hand towels. Check in time is 3pm based on the hotel's local time. Which room amenities are available at Extended Stay America - San Jose - Downtown? 6189 San Ignacio Ave San Jose CA 95119 (408) 229-9188. The cheapest deals can generally be found in June and January. Having been assured that she had rebooted the TV system from her control panel I went back to our room. Hallway carpets needed vacuuming. Please enter a valid email address. The sign on the building did say "lobby". Grocery store and shopping centers right across the street so everything was so convenient and the weather was beautiful the hotel is clean I cant see enough. As well the GM Stephani. Search for the cheapest hotel deal for Extended Stay America Suites - San Jose - Edenvale - North in San Jose. I thought I made a reservation but didn't get an email verification. Charges may apply. It's funny how there is another Extended Stay right next door and their place is in great shape. There were three of us and we were given three plates, two forks and one knife in the room to use. It's committed to giving guests positive experiences with its excellent service and great value. We are delighted to know you enjoyed your time with us and that you liked the service from our front desk associate, Doris. They have no children television channels - except for cartoon network which changes to adult swim at 6PM which you don't want your child to watch. The rooms are always clean and whenever I need anything from any of the workers here they get right on it and take care of the situation. It was our pleasure accommodating you, and we look forward to welcoming you back soon. The chart provides the cheapest public rates available by room type. Every kitchenette at Extended Stay America - San Jose is equipped with a stove-top, a microwave and a fridge. The hall carpets are stained, you have to empty your own garbage, and they don't even have any dressers to keep your clothes in. 6199 San Ignacio Avenue, San Jose, CA 95119, Most expensive month to stay with an average. We value your feedback and hope to have the opportunity to welcome you back on a future visit. The hall carpets are stained, you have to empty your own garbage, and they don't even have any dressers to keep your clothes in. I checked out over the phone and told them about my situation. . Some of the rooms do need some maintenance, but they are working on it. This service may contain translations powered by Google. You have our assurance that we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. This was a very nice Extended Stay, and next time I'm in the area, I'll stop by again :), "Thank you so very much for your glowing review of Extended Stay America San Jose - South - Edenvale. Dont hesitate to stay here it will be very relaxing. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying.Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. I. took my nieces and they had to change rooms. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. A valid credit card is required at check-in for payment, cash is not accepted. We are taking appropriate steps to ensure future guests do not encounter the same issues. The hotel offers free WiFi a 24-hour front desk and a free grab-and-go breakfast with breakfast bars muffins hot cereal coffee and tea. Some of the more popular amenities offered include free wifi, a fitness center, and laundry service. And yes I know the rule about key card to be next to your phone or other credit cards, or car keys, so dont tell that was the problem because I am not going to believe it. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The staff could not have been nicer and went out of their cumulative way to provide friendly and willing service. Website. We will certainly share your words of appreciation with them. The hotel itself needs a refresh. The overall facility was very nice, quiet and had all of the amenities I was looking for. Max of two pets per guest room. Reviews are most valuable when they are original and unbiased. Lots of families were staying and I didnt hear any noise in my room. We had maid service once in 6 months and only because I requested it.
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