I was charged 660 for the privilege as I hadnt taken out the companys full insurance. OK Rent A Car offers reasonable car rental rates for underage students 18 years old and over in the area of LAX, Los Angeles, Santa Monica and Hollywood. Accidentally put wrong date(1 day) for arrival. I rented a convert for 26 days! Although we already had insurance through Holiday Cars, they forced us to take out extra insurance for 255 euros. Suggested companies are based on people's browsing . In the past 72 hours, the cheapest rental cars were found at Europcar ($18/day), Thrifty ($18/day) and Dollar ($20/day). OK Mobility stores in Barcelona Barcelona Airport (BCN) Barcelona Airport (BCN) Carrer de Muntades, 9 - 08820 - El Prat de Llobregat-Barcelona See Store Barcelona - Sants Train Station Find out how we combat fake reviews. When we dropped it off their inspector showed me a few scrapes and a dent (smaller than a 10p) on the plastic rear bumper.Even if I had managed to see the bumper when I picked it up, every other car hire company I have used (loads) wouldn't have classed these scrapes and dents as damage.For that they charged me 260EUR and called me a liar. If you like to gamble, you can try, as they do not allways have the scratch story. We paid 367 euros extra for full insuranc because my wife, the driver, did not have a creditcard. thinking about it they asked me on arrival if i wanted to take out their insurance which was 130 euro for the trip and i said i already had to which he shook his head . We then had no car for a whole week. In urban and built-up areas of Girona, the maximum speed limit is 31 mph, while on roads outside of built-up areas the limit is 56 mph. The staffmember went straight to it when we returned the car! It was a very different story when I returned it - a different staff member who was curt and patronising. Maybe we got lucky but the car was very nice for a good price and the pick up and drop off efficient. Nothing else to say, Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Car was very nice. I have paid 250 and have no car, I have no idea where are these bad reviews coming from. Tambin disponemos de servicio de alquiler de motos, furgonetas de carga y Camper en Barcelona. The people working in this company DO care about clients and surely are not any worse than other rental companies in terms of policies, deposits and queues. Step 3: At this point you will find the black minibus with green OK Rent a Car logo.Terminal 2: Option A: Once you have left Terminal T2A you must turn right and walk approximately 250 meters to dedicated "Meet and Greet point". Thank you so much, Ok rent A car, for this amazing experience.I'll be back next year! In most countries, the minimum age required to hire a vehicle is 25. When he got in the drivers seat he turned ignition to check mileage and fuel, he then said we have a problem there was a small chip on the windscreen a which I guess was there already , I didn't notice it and nothing hit the car whilst I was driving it . We were just over 6 hours late due to a delay which I informed them about. The car was delivered to us with a defective tyre (we had to inflate it three times in a week, the first time as soon as we left the airport), a very dirty interior windscreen and totally without washer water. Barcelona Airport (BCN), Barcelona, Spain Return car in same location 11:00 am 11:00 am Driver's country of residence is United States of America (USA) and age is 30-65 Search now Ok Mobility at Barcelona Airport You will find the car rental desks on the ground floor where you can either pick up your car on-site or take a shuttle to off-site car rental companies. We offered the debit card which we used to pay online or cash but he refused both and would not let us have the car. I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). The are doing their very best to make you pay more. Our courtesy bus runs every 15 minutes. Not what youre looking for? When we were finally allowed in, we knew why. Much better companies available. Up the hills to National park Lovcen the car stopped. Perhaps if I'd taken out their insurance, there wouldn't be any 'damage' to the car. A OK Mobility possui mais de 10 anos de experincia em aluguel de carros e tornou-se referncia no mercado de locao. They know this and take advantage. Extras such as GPS, child seats, etc., will be added to the final price at the end of the booking process. YOU WILL BE CHEATED. From the medieval architecture of the Old Quarter, the Roman Fore Vella fortress, and further down the coast to Barcelona, you have the freedom to discover the city center and beyond with a car. Had a short delay when picking up the car, but it wasnt an undue wait, and the car was in excellent condition. Expect delays when picking up the car, but it's well worth it considering the value. We tried to explain that it was in this condition when we picked the car up but they did not want to know. Get access to all your bookings in one place, By selecting "Agree and continue", you agree to Discover Cars', Please select a pick-up location and dates, Barcelona Airport (BCN), Barcelona, Spain, South Georgia and the South Sandwich Islands. But got a nice car - good service at the desk. Their return site at Alicante airport is run by a bullying dictator who will not let any of his staff inspect a car so you need to wait while he inspects every car himself in order to find tiny faults to charge the customer for. They did not care. We are already welcoming our customers at the, . On returning our car to OK mobility in Lisbon we were charged for damage which we did not do! Price competitive, helpful staff at reception (Camilla) and in the garage on collection and return. This is the absolutely WORST rental experience we ever had. Meanwhile the customer service people at OK Mobility have not responded to my complaint. The pick up and drop off experience was pathetic! On our return they refused to refund the money for the car we had not had. We were charged 360 Euros for utterly insignificant marks which were so superficial it was extremely difficult for even an experienced driver to find them. If your license is not in a language used in your destination country, an International Driver's Permit to accompany your national driver's license is highly recommended. After drop-off I received a $290 charge for a damage that I did not notice or not occurred. Verification can help ensure real people write reviews about real companies. Scam company. While heading to these toll roads, you must keep a sharp lookout for other drivers because most of them keep changing lanes while approaching these areas. I booked a car to pick up from OK Rent a Car in the terminal at Rome Fiumicino airport on 2 August. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tried to call 24 hour number - did not accept incoming calls - email address on website did not exist. While standing and waiting they treated some customers appallingly . OK Mobility offers effective, personalized, sustainable and real-time solutions for the mobility of the future. Centauro Rent a Car. They just grab the money from your credit card and there is no defense by the poor customer. UNBEATABLE VALUE CAR RENTAL Find out how we combat fake reviews. When we picked the car up it was dirty but when we went in to complain and ask for assistance we were told to wait in the car for someone to come. Had a short delay when picking up the car, but it wasn't an undue wait, and the car was in excellent condition. In our case the agent checking our vehicle in was rude, disrespectful and very obviously dishonest. Renting a compact or a midsize car is perfect for inner city travels, while larger vehicles, like an SUV, are more suited to coastal trips or journeys to other cities, such as nearby Barcelona. Like everybody else. The car rental company is solely responsible for approving the provided credit card. We waited 1.5 hours to pick up the car, and employees use a hard sell tactic for add-ons and insurance etc. Do not be misled by their loss-leader prices. This is definitely a scam and I believe that the returns agent gets a bounty payment for 'finding' new damage. Good experience on a 10 day car hire from this company. A new identity with which the group brings its main business divisions together under the concepts. You can choose between economic and compact ones, electric, automatic, premium and luxury, SUV and family vehicles, and all of them can be adapted to accessibility, to guarantee comfort and a safe road trip. Morning rush hour goes from 8:00 am to 9:30 am, then the roads get busier around lunchtime from 12:30 to 2:30 pm. Thereafter she presented a 75 euro fee for additonal cleaning - there was a little dirt on the floor, like cars looks normally after use. Upgrade your browser now to ensure the best experience and safety when booking a car. The lack of organization and disregard for our time was unacceptable. So disappointed as I have always thought this company was fair - from our experiences in Spain. The car itself was in good condition. Absolutely delighted with my experience with this rental company in Palma, Mallorca. Verification can help ensure real people write reviews about real companies. It was dark, there was no one there and i dropped the keys thru a post box and off we went. Picked a car up at Palmas airport. They will not hive me a new car. This document officially confirms all agreed upon services, payment conditions, rates, discounts, as well as vehicle availability within the group selected. We also ensure all reviews are published without moderation. Do not book with this company!! Find thousands of other hotels, flights and car rentals with KAYAK. Suggested companies are based on peoples browsing tendencies. It is a cheap (but actually very expensive) dirty, little scam companywho does everything they can to rip you off. Added a baby seat but the employees did not help with installing it and choose to smoke 5 meters from my son and just watch. As with a lot of the other reviews, they try to sell you outrageous insurance and then find something tiny to charge you with. However, every time a plane arrived, fast trackers were prioritized, leaving us with normal reservations waiting for hours. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. Overall a very positive experience given some of the other reviews shown. The Bergamo Store, opened in 2020, has now been relocated to this airport which, with a traffic of more than 13 million passengers in 2022, is considered the third most important airport in Italy. Because they were all but invisible, I would never have thought them to be damage! To retrieve your password, type your e-mail address in the field below and we will send you a message with all the necessary instructions. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It looked like someone had driven over a kerb. Car hire booked for 22:00. We also ensure all reviews are published without moderation. He had no customer service skills at all and refused to make eye contact with us or answer simple questions. Wrote their customer service. PRICE 50 / 100 AVG. I find it amazing that companies can get away with this sort of behaviour with no reprimands of sanctions. Renting with OK you will always have an innovative and technologically adventure and enjoy a great car ride experience. * Some rental car suppliers may charge a credit card fee for amounts payable on arrival. Ok Rent A Car at Barcelona Airport Calle Muntader n9- El Prat de Llobregat 0034971126880/902360636 Drop-off instructions Please clarify Drop-off instructions with Car Provider upon Pick-up. I rather think the staff are on commission to sell extras and charge for pre existing damage. Global Mobility Solutions. Sent email but they are yet to respond. We explained that this was making us late for our flight back to Cardiff. OK Car Rental is NOT OK! This information allows us to offer you more accurate rates. Find tips and insights for how to book your rental, what car rental insurance youll need, how to deal with a car rental agency and what extra fees to expect (and avoid!). Therefore, its a good idea to travel earlier in the day to avoid traffic jams. We returned car with no damage. By providing your email address you agree to our. I rent a car with bad clutch. Compare the best prices from over 200 car rental companies. 9,688. OK Mobility - Barcelona Aeropuerto : Address : Carrer de Muntades, 9, 08820 El Prat de Llobregat, Barcelona, Spain : Telephone : Category : Car rental agency : About : Alquila un coche en el Aeropuerto de Barcelona con OK Mobility. We have tried contacting the company and have no response. Meanwhile, don't hire from these scam artists. I am taking case to European Small Claims Court. They advertise cheap prices on their websiteyeah right. OK Rent a Car has constant maintenance in their vehicles. Do you have any questions about the rental itself, its coverage or optional services. But thats where the service ended. !terrible experience, a total scam, will never book with them again.DO NOT BOOK WITH THIS COMPANYThey gave us a dirty car then charged us 172 for cleaning something we did not do. We keep growing in the destinations inEuropewhere we are present and work to make mobility synonymous with freedom! Absolute disaster, do not use this company. There hadn't been any damage when we left the car, but i hadn't thought to take photos or video the car when we left it. We paid for this on collection. She shone a very bright torch on the car and claimed a few almost invisible scratches were new damage. Be prepared to pay on these roads, such as the AP7 toll motorway. Take photos of everything and film the whole car.I know someone else who still uses this lot because they are cheap, and they try this with him every time. Use a high quality phone camera to film every inch of your car as proof.My experience: Had to find the car wedged into a dark recess of the airport carpark. OK Mobility then attempted to charge 1700 for damage to the paintwork. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Aside from the original staff member, everything else surrounding my rental experience was bad, very bad.Please, please dont use this company - they dont deserve you. They assured us that the money we had already payed for the other insurance would be payed back by CarJet when we contacted them but that turned out to be a lie. No answer after several months waiting. I booked last night for the dates 2nd June to 12th june. Street parking is available in the city center for a small fee. First, you need to choose A Tribe Called Quests 1991 single Can I Kick It? addresses themes of ambition, diversity, and camaraderie. I'd arranged extra insurance cover before i went on holiday so they're wasn't much pressure to take theirs out, and I paid upfront for the tank of petrol. Im willing to pay the difference/ charge for changing the dates. A relatively painless procedure. DO NOT USE THIS COMPANY, THEY ARE CON ARTISTS AND CROOKS. Car rental companies that offer shuttle or pick-up services from Barcelona-El Prat airport to off-airport locations include Europcar, Firefly, Ok Mobility, Rhodium, Centauro, Alamo, Hertz, Budget, Avis, and Enterprise Rent-A-Car. A OK Rent a Car faz manutenes constantes em seus veculos. Eventually got a message from them on messenger saying they are not responsible and as I booked through car jet I was to contact them and it wasnt their responsibility. OK Mobility has introduced electric vehicles to its rental car offer, in line with its Zero Emission Commitment.. All Rights Reserved. . Invent scratches on a bumper, where allready several scratches were present. Car rental companies onsite at Barcelona-El Prat airport include Record Go, Firefly, Rhodium, Centauro, Hertz, Budget, Avis, Dollar, OleCar and Thrifty. we did not do this and I asked to see the evidence that it was not there previously. No one could give me an answer as to why that could be. With this opening, we continue to make progress in improving the experience of our users, bringing them closer to our mobility services. We have opened a new OK Store in Zakynthos, Greece. Car was pre paid for in full but was told our car was now not available as we were more than 6 hours late. Anyway, all this to say that if I go back, I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Wish i'd read these other reviews first. No spam, just exclusive deals! It feels like Ive been scammed. Highly recommend! OK Mobility Barcelona Aeropuerto is Car rental agency business in Carrer de Muntades, 9, 08820 El Prat de Llobregat, Barcelona, Spain. THEY ARE NOT TO BE TRUSTED! Rip-off or more aptly highway robbery. Nothing happened so far. GANGSTER methods - never experinced like it. Find out how we combat fake reviews. On average a rental car in Girona costs $35 per day. There are several reasons why drivers should exercise caution when renting a car in Girona. OK Mobility 200+ ratings, 1 reviews. Rented a car at Tenerife South airport. Car rental agencies in Girona offer booster and child seats to their agencies at no charge. I will definitely look for another provider next time. Madrid Airport T1 - (Arrivals Hall in front of baggage claim Hall 2), Copyright airportrentals.com 2016 - 2023. We have a free shuttle service to take you directly to our Store, located just 2 km from the airport. No rep showed us the car, or how anything worked, and we didn't have any time to inspect for damage. And it was dark anyway.Couldn't even load the car without pulling out and blocking the carpark, so we quickly loaded our stuff in it and drove to our accommodation.We parked in a locked carpark by our apartment, and didn't use it at all until we drove back to the airport. Was given a vehicle in a poor condition (I had to call road assist); they attempted to charge my card 700 after the rental because we apparently changed the tyre! If the EU wants to attract tourism back to countries like Spain holding them to ransom is not the way. Anyway, the second problem was to find the actual pick up guy in the airport. We commit to technology at the 2023 CTO Summit! Useful Information Drivers Age. When you then return that car the agent knows exactly where these tiny blemishes are and claims that you caused them! Barcelona - Airport, Spain. So happy enough. I hope they go bust. One major source of concern is that Girona's weather may be variable, with powerful storms and heavy amounts of rain on occasion. Well done Rentalcars.com! On average a rental car in Girona costs $245 per week ($35 per day). We were just over 6 hours late due to a delay which I informed them about. They said. Best rates found by KAYAK users in the past 48 hours. Car was pre paid for in full but was told our car was now not available as we were more than 6 hours late. I cant imagine OK Mobility will have this so-called damage repaired, simply rent the car out again and rook the next hapless customer without the companys (scandalously over-priced) insurance. We supplied date stamped photographs of the car when we returned it which proved we did not damage car. Do Not USE this company. Fortunately we took the precaution of paying for top-up insurance with Rentalcars.com and most impressively their legal department has refunded the fraudulent damage charge in full already (within 48 hours). . I don't know how they are in business with that terrible administration.Stay away!! So i gave them a call and asked if there is an option to modifythe booking so i have the physical credit card the next day she told me she needs to ask from the office, where i just came from :DAfter a while I got a responsethat it was not possible and I just lost 220 for absolutely no reason. I had prepaid and they cancelled my car rental! !!! Guess what? We use dedicated people and clever technology to safeguard our platform. Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. When we returned the car, a very unfriendly lady started to inspect the car, even that we had full coverage. I hired a car last week from these criminals, do not use them they should be in prison. I totally agree with other reviews; these guys are scammers and should be avoided at all costs. In short 250 EUR quickly grew to 2k for small car rent for 10 days. It goes against our guidelines to offer incentives for reviews. What a surprise! Claimed. This document officially confirms all agreed upon services, payment conditions, rates, discounts, as well as vehicle availability within the group selected. Each driver must present a full, valid and original national driver's license held for minimum of 2 years. DO NOT USE THIS COMPANY, THEY ARE CON ARTISTS AND CROOKS. They told me and we agreed.When we got to the airport we got a quotation 3 times HIGHER than I had gotten on the phone. Absolute scammers. OK Mobility Rent a Car at Barcelona El Prat Airport (BCN), Spain Pick-up Location: Return car to different location Pick-up Date and Time: Encouraged me to check car over for marks and encouraged video/images. Never use this company or the Do You Spain people who we went through. I selected 'in terminal' on the booking site. There were white dogs hairs in the car, we do not have a dog!! You don't even get to read the terms and conditions - the staff will just scroll throught it when you don't see and tell you to "sign here". The rental company will place a hold in the amount of the security deposit and, when applicable, any additional local fees not covered in the prepaid voucher on the card provided at the rental location. I went back to the car as i was waiting for the shuttle bus to the airport and started rubbing the alleged damaged area and it revealed the most tiny scratch it was laughable . Somewhere between me searching for a car to pick up at the airport and booking it, the criteria had altered and I'd booked to pick up at the train station. You're recommended to use the booths and select the 'manual option' to pay cash for the tolls rather than using your credit cards which sometimes fail to be accepted by the machine. When you rent a car, the ancient delights of Girona and Costa Brava are easily explored. On returning our rental car to OK Mobility at Palma Airport, Mallorca, we experienced the same 'damage' scam that has been reported on this website by so many people. Which we didn't. Young Drivers Age: 19 to 25 Years Charge 10 EUR per Day Minimum 24 EUR Maximum 300 EUR Includes 21% Tax This experience happened in July 2021but the calender doesnt give the option for this year. Parents traveling with toddlers and kids should be aware of the child safety seat rules while moving around the city. Most car rental providers in Girona offer insurance but the level of protection can differ substantially. No invoice no email notification, just a charge to the credit card. We had no option than to pay as it was late at night etc. But no payment has arrived. The reps wanted them to upgrade as they had not got the one the man had booked the only other available was too small for his family. Another family were arguing inside about their car. We called the customer care previous evening to ensure someone is available early to collect the key, yet there wasn't anyone. In the Vehicles & Transportation category, Car rental location miles from air port but this is not mentioned when when hired They also try and scare you into exspensive additionalInsurance when you arrive and require a 1200 depositService also incredibly slow and unhelpful when you get there. I will never rent OK Rental again. Take a look at our extensive car rental location map to find the best rental cars near you. The cheapest price for a car rental in Girona found in the last 2 weeks is $12. He then got out of the car and went to the office he didnt look at the front of the car, it was like he had got what he was looking for. It was a little off-putting. The renter must present a personal credit card, valid in the country of pick-up with enough funds to put a hold for a security deposit. When I was asked for 1350 on collection I assumed this covered the mileage pack which I AGREED to purchase. All damage properly documented by us with dated photo evidence. Do not use under any circumstances. OKMobility is the Brand of OK Mobility Group which offers effective, personalized, sustainable solutions and in real-time to bring the end customer mobility of the future. Ok Mobility at Barcelona Airport Reviews: Rating 6/10 | Discover Cars Car Rental - Search, Compare, and Save up to 70%! She asked if they were existing damage when I collected the car, why hadnt I photographed them. OK Mobility will not return our money and will not give explanation as to why our photographs are not sufficient proof we did not damage car. 2011 - 2023 AS Discover Car Hire Not only is it conveniently situated 12km (7.5 miles) away from Barcelona's . So I lost all my money (1 month rental). Had a wonderful holiday. I did not want to change anything to the booking, nor asked for a refund. Lazy and unhelpful. How did he knowluckily we took out excess insurance from a third party.They also sold us roadside recovery for 55 as otherwise they would not have assisted us should the worst happen. Compact, Compact SUV, Compact station wagon, Economy, Intermediate, Intermediate SUV, Mini, Standard, Standard SUV, Dollar, Alamo, Europcar, DRIVALIA , Thrifty. As previously, I chose to cover the excess (1000 euro's) on my credit card and took an UK excess cover policy (30-40) to cover this sum. Left stranded at Faro airport - shuttle bus To rental office did not arrive after 1 hour waiting. This company will lure you in with cheap rental prices but then sting you by saying you caused scrathes on the car which were probably there before or that the car is dirty and needs 'special cleaning'I would give a zero rating but this option is not available. Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". Information provided by various external sources. . I had my own insurance excess protection they reckon 750 euros to fix it. as their documentation was woeful. Renting a car in Girona is determined by the type of car and the car agencies you plan to use. We hadn't noticed a small scratch probably because the sun was shining on it at the time. 1 day prior to arrival my flight got canceled due to a strike, I managed to re-book my flight 3 days later. I'm not even asking for all the money back I'm asking for the difference between the 100 I AGREED to pay and the and the additional 100+ this company has stolen from me. Rent a car in Barcelona with OK Mobility and discover all that the city has to offer, from its vibrant cultural and leisure life to its landmarks. The extra insurance was very expensive ( 252 for 10 days), the car we got was worn inside and outside and the fuel tank was almost empty (in stead of a full tank as promised in the contract), it is very difficult to find a way to have contact with CarJet or OK Mobility and they dont pay back the first insurance.
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