It never was in previous years so Im not sure what happened. After mentioning this to one of the team it did improve and the fridge was topped up most days. the medical staff was caring and accommodating and provided professional medical services. I would say the place lost completely personal touch with visitors..This place is far from luxury ,the place gone down the hill .The staff are very young untrained, more concentrated on their own mobile phones then serve and help customers.Food wasn't that amazing either,such a shame, This place is far from luxury the place as gone down hill to what it usually was unfortunately I dont think it will ever be the same again staff seem very untrained and theres no buzz to the place any more you can spend your hard earned money elsewhere, Dear Dave, Thank you for your recent visit Baha Prncipe Luxury Akumal and for sharing the details of your experience with us. It is VERY underwhelming No staff to help at basketball courts during day. Then one other request please employ some more evening entertainers! Attached bathroom Only slight inconvenience was not being able to use the quickest routes to walk across the resorts. We were booked to eat there at 9pm as we had been out during the day. We were supposed to be in Coba but got a free upgrade, shout-out to Jesus (not our Lord and Saviour but the resort manager Jess) Got complimentary lemonade when we checked in (they offered champagne but I dont drink) Nightly entertainment (circus, musicals etc.) The pools are magnificent and the beach is also very nice (4 stars) and while we were there, we saw lots of fish and very litlle algae (5 stars). We had a standard room and after reading comments about them being dated we were really pleasantly surprised - there was nothing in the room in any state of disrepair and the room was spacious and comfortable. Iron All reservations will be charged 5 days prior to your arrival. I explained that the dial clicks on about 26.5 she said ignore those dials, theyre always broken (!). Garden view Best regards, Ahiram Tavarez Baha Prncipe Luxury Akumal, In 2018 the best hotel ever, In 2023 I wouldn't class it as a 5 star hotel. 6 PM for the beach and 8 for the pools would be nice. Rooms- we were allocated block 68 which was a Fantastic location for us. We met people from many different countries. Everything works fine everywhere, common washrooms are super clean etc Marble floors are always clean and shiny. MORE INFO, Takara Restaurant Free entry to the nightclub at Hacienda Doa Isabel, Unlimited la carte dinners in restaurants, Snack Bar with traditional American food and snacks, open 24 hours a day, Diving lesson in the pool (subject to availability and upon request, a lesson per person per stay). We like the fact that it is so vast as we can walk everywhere. The suggestions we receive from our guests are very important to maintain the quality and service. It only takes one or max two to run something like that, so Im not sure why they couldnt have offered overtime to others or something like that, but this was a shame to go without a particular evening entertainment for 12 days in a hotel of this size just because the entertainment team is one person short is a bit silly. MORE INFO, Bar throughout the Resort Staff was very kind and friendly and helpful. Bahia Principe Luxury Akumal offers a touch of luxury and exclusivity just steps from the coastline. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Larger bars seemed to have better quality drinks. All rights reserved. Property has a private beach. Your comments are very motivational for our team who always do their best to provide the guests with excellent service as our philosophy is focused on our guests satisfaction. Featuring a shower, private bathroom also comes with a bath and a hairdryer. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Find out our Bahia Principe Luxury Akumal Resort. They also have fresh pastries!! Silent Disco was lots of fun, as was karaoke in the Sports Bar. They served a delicious lunch and beverages. Order a cocktail and relax in the shade on the pristine white sand. Explore one of Mexicos most culturally vibrant and naturally beautiful regions together with your friends, family or special someone. A few minutes later we put in our food and drink order. Tea/Coffee maker Access to the water park for children located in Bahia Principe Grand Coba, with bar service, Unlimited la carte dinners in restaurants, Snack Bar with traditional American food and snacks, open 24 hours a day, Diving lesson in the pool (subject to availability and upon request, a lesson per person per stay). Dance away your worries. Snorkelling and fish feeding was a daily event for us. My grandson loved the variety and random sightings of all kinds of animals. Positive comments always motivate the staff to provide excellent service. Tea/Coffee maker Kind regards, Ahiram Tavarez Online Reputation Baha Prncipe Luxury Akumal, Just back from two wonderful weeks. BEACHFRONT LUXURY IN THE RIVIERA MAYA. It was excellent and we would highly recommend it! For the most part, bartenders were all friendly and polite. When we arrived it was pretty quiet, and we were seated in a section being looked after by a waiter who only had one other table. Nearby attractions include Akumal Beach (2.7 miles), Mayamar (3.4 miles), and Akumal Natura Rescue (4.3 miles). Read our, Dear guest, We are grateful for your recent visit to the Luxury Bahia Principe Akumal and for taking some minutes of your valuable time to send us your recent experience with us. These were either in the Akumal, Tulum, Coba or the Sian Kaan. Address: Playa Aventuras, Chetumal-Cancun km. Rooms are standard and clean Body lotion, shampoo, conditioner, body wash is the best quality Ive personally experienced Shower pressure and temperature were great Flight journey was seamless Transfer is about 2 hours from airport as we dropped off people at other resorts first. Activities at the main pool were fun and evening entertainment as well. Address. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. We tip well but I dont think it makes a difference, they were terrific all week. 2 bars on the beach. I called for maintenance to take a look, he stuck some device in the panel, spoke to the lady on reception, she said its 21 degrees. Fresh latte and expresso were a welcome addition to our days. Even at the. Overlooking the infinity pool and even had a partial sea view. Private suite Free WiFi, Private suite We were given a cold drink, while we waited to check in. Dominican Republic, Punta Cana. Some rocky areas but some Sandy areas as well. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. meat, vegetables, vegetarian choices, some sushi etc We were always greeted and served with a smile, nice words and questions about our day's experiences. Landmark view If you want to request something specific, you can do that after you select your rate. Good points: Air con fab Excellent food Fantastic area and grounds Out door music and entertainment Staff hard working and friendly some were Bad points: Room not cleaned some days went back 4 ish and not done had 3 days of this No butler service as had last year No turn down service had this last year Some staff very disengaging and gave no happy vibe Enjoyed the experience but feel a little let down by hotel seems the lack of details has, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. MORE INFO, Bars throughout the resort We look forward to your return! Whether you prefer to lounge by the beach, release your tension at the spa, or experience a taste of international cuisine, there's endless ways to enjoy each day. Before registering, you should read the basic information on data protection for the Newsletter that can be found to the left. We recommend calling ahead to confirm details. We also have taken note of every detail you have mentioned in your for been revised with those departments involved. Contributions should be travel related. FOOD - BUFFETS: Throughout the complex we found the buffet food exceptional, even better than in previous visits. Free WiFi access is available in this resort. Contact accommodation for availability. Address: Carretera Federal Chetumal- Benito Juarez Km. Please note that all Special Requests are subject to availability and additional charges may apply. Sports: boogie boards, gym, aerobics, and stretching. There are lots of beach chairs everywhere, although the resort wasn't full. Access to the facilities and restaurants of the Bahia Principe Luxury and Bahia Principe Grand hotels in the complex, except buffets. open map Akumal, Playa del Carmen, Mexico Address: Carretera Chetumal - Cancn, TRASLADOS, Akumal, Mexico Phone: +529848755000 MORE INFO, Frutos del Mar Seafood Restaurant 250, Akumal Quintana Roo, Akumal. Surrounded by high-end residences and a golf course, youll have an exclusive experience that extends far beyond the resort itself. Definitely want to return to Mexico at some point to visit some of the sites we didn't get round to seeing this time around, and would probably choose to stay nearer to Cancun just for a change of scenery, but would not hesitate in coming back to this hotel if wanting to revisit the same area. Featuring a shower, private bathroom also comes with a bath and a hairdryer. We were stunned to discovered how many others had similar issues with Air Canada Vacations. We did almost get into a fight with 2 Italian tourists, Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal. Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. 55 m Air conditioning This 4.5-star Akumal property is smoke free. Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view. We are delighted that you have spent your vacation with us and that our team made your stay a pleasant one. anything requested by my fiance lol). Enjoy a casual game of tennis to an intense darts showdown or a more traditional volleyball match against your family and friends. The property is no longer living up to expectations. Guests may use the buffet in their own hotel. Private pool Surrounded by amazing natural landscapes, this hotel offers pools just steps from the beach, spacious rooms and a wide variety of dining options. See on Google Maps. Additional sorting options might be available (by type of traveler, by score, etc). We desperately sought help from ACV. Luckily, one of our party was an early riser and would go and get a couple of beds each day. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. To-date there has not even been a follow up call to see how we were doing despite numerous text and calls we sent. This is our motivation to continue exceeding our guests expectations. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed. There was a problem loading the reviews. Hundreds of fish with an amazing variety of sizes and colours. All staff friendly and helpful. We were very excited to finally leave for Akumal as we had booked this vacations over 7 months ago . Runaway Bay. Tea/Coffee maker Thank you for mentioning our staff, they have already received your congratulations. For a little extra glam, schedule a hair and nail appointment at our Beauty Salon at the Spa. Dining table Housekeeping were excellent. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. It is our best reward receiving your recognition to the personal attention our colleagues offer, the cleanliness of the room and the excellent food in our restaurants. It is great to read this amazing review regarding the service received during your previous stay at our hoteland that you could enjoy from the a la cartes, the service through the web app and the personal attention. International entertainment programs for adults and children (day and night), Childrens activities in the Mini-Club (4-11 years), 1 hour per day free (subject to availability and Upon request,) paddle surf, kayaks, tennis, catamarans for hire, snorkeling. Schedule a massage in one of the Palapas (gazebos) on the beach for an extra unique Caribbean experience or relax in the outdoor jacuzzis below the tall palms. This apartment has a terrace, a restaurant, as well as a bar. Dominican Republic, La Romana. Well that would be because there is a complete lack of umbrellas at the pools! Read our, Still excellent, still lots of variety, just need the air-con fixed throughout! Iron RENOVATIONS: No question, trying to maintain a certain high level service through renovations is not easy. Ahiram Tavarez Online Reputation Bahia Principe Luxury Akumal, Akumal Services and rooms under renovation, The resort is under renovation ,Buffet ,and Arlequin closed. WiFi is free in public spaces. Visit Tulum's Dolphinarium for an enchanting, family-friendly activity. Dining table Fridge top up service was hit and miss - sometimes several days with no top up. Share. Again the room was excellent and cleaned daily to a high standard the mini fridge was restocked daily as was the tea and coffee facilities. I have to say having read previous reviews about how unhelpful staff are at reception, we found them to be very friendly, helpful and polite. We found that the Mediterranean restaurant food was not edible. Last time, Alux was our winner, with its brave and obscure combinations bursting with flavour. Unpaid reservations will be canceled prior to arrival. There were also some terrible ones that could barely sing! What are some restaurants close to Bahia Principe Luxury Akumal? We sampled 6 of the 15 A la Carte resturants scattered around the huge complete .. Bahia Principe Luxury Akumal 13,471 reviews #5 of 8 all-inclusives in Akumal Review Save Share Carretera Chetumal - Cancn Km 250, Akumal 77760 Mexico 1 (877) 714-1043 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Balcony Book Bahia Principe Luxury Akumal, Riviera Maya on Tripadvisor: See 13,450 traveler reviews, 17,666 candid photos, and great deals for Bahia Principe Luxury Akumal, ranked #13 of 19 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Thank you so much for your positive comments about the service, the staff and our facility. Yes, dry cleaning and laundry service are offered to guests. We invite you to contact us prior to your arrival to provide all the necessary information and assistance. (Free access), This property has taken extra health and hygiene measures to ensure your safety is their priority -, Destinations, properties, even an address, 1728280|8,1720070,1728280,1745860|4,1728280|3,1740190,1736710,1745860,1739630,1728280|1,1720070|2, Personal or sensitive info (e.g. For the benefit of others considering this resort, I took a few minutes to summarize our experience. Personalize your childs vacation with things they will love from learning about nature to bumper cars and water slides. So, other than those two things, is it otherwise perfect? Bahia Principe Luxury Akumal 13,468 reviews #5 of 8 all-inclusives in Akumal Save Share Carretera Chetumal - Cancn Km 250, Akumal 77760 Mexico 011 44 808 168 1069 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Overall the resort is very very well maintained and cleaned daily. If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. We went on one organized group excursion to go on catamaran to a coral reef to snorkel /swim then sail back. Re the renovations - our block was very close to the blocks that were fenced off for renovations. Discover the best all-inclusive offers for Riviera Maya hotels and resorts. Unfortunately cant upload videos I enjoy the food. Dear Thierry, On behalf of all our team at Luxury Akumal, we appreciate you taking time to express your comments about your stay with us. All in all a fantastic holiday, and this hotel offers excellent value for money. Makeshift Akumal Buffet fell way short of expectations. Salt Coopers. We highly appreciate all your observations which will be taken into big consideration by the Management. . Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Receive our kindest regards! Which room amenities are available at Bahia Principe Luxury Akumal? Block 68 was situated right in front of the infinity pool and outside buffet area and part sea view. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Infinity pool was perfect and pool activities were great. This is the version of our website addressed to speakers of English in the United States. Very good! All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Bahia Principe Luxury Akumal - All Inclusive Playa Aventuras, Chetumal-Cancun km. Conveniently located restaurants include Autor, Kengai, and Ukai. FOOD - A LA CARTES: These have had ups and downs for us since our last visit. Free WiFi access is available in this resort. We were met with a beaming smile and a welcome drink. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Select an item to highlight the location in the map, Riviera Restaurant Review. We had emailed ahead and asked for a high floor room around the same area that we stayed in previously. We certainly never saw that of course youll get the odd person having a bad day, dont we all, but 99% of our interactions were with smiling friendly staff eager and capable to help, even for any awkward food or drink requests (i.e. ), silent disco is a winner. Enjoy blackjack, poker, roulette, slot machines & more at our Casino. We had karaoke indoors for our first 2 nights, then not for the other 12, apparently because some entertainers left and were not replaced! However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Our favourites were all at Tulum - Don Pablo, Tequila and Le Grand Tortugua. We are glad that you had a great experience during your stay, and that you enjoyed our facilities, rooms, bars, food at the buffet and services. Air conditioning This is the version of our website addressed to speakers of English in the United States. We will be very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain, please do not hesitate to contact us before tour next holidays with us. You could walk for 5-15 minutes if you choose to. The minibar was topped up daily. I never hesitated taking our grandson to one of public restrooms. All lovely people, but when we were here previously there were far more different shows now the show schedule is more limited, and on a one-week rotation, so each show will basically be on 4 times each week (once each in the 4 resorts), then the same the following week. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Mxico. Free WiFi. are pretty decent Theres a marketplace/bazaar to do some shopping at. Carretera Chetumal - Cancn Km 250, Akumal 77760 Mexico. Own or manage this property? Our mission is to exceed our guests expectations and we are glad to know that again we accomplish this goal with you. Which popular attractions are close to Bahia Principe Luxury Akumal? We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. The accommodations will provide you with air conditioning and a balcony. ENTERTAINMENT: This does appear to have been trimmed somewhat. Sending you our best regards, Ahiram Tavarez Online Reputation Baha Prncipe Luxury Akumal, Lovely resort. The resort is massive with many trolleys to take you around. Show more Amenities There's no capacity for cribs at this property. Our best regards! We second week here since 10 of April and I'll say just getting worse. Facebook Messenger. It's the perfect spot for those who want to wake up at the seafront and enjoy the very best in services and amenities. If you feel like visiting the surroundings, check out Xcacel-Xcacelito (3.4 mi) and Kantenah Bay (14 mi). On very hot days, retire to the lobby and grab something from the coffee shop! Initially we found the trolly delays and the makeshift Akumal Buffet to be quite concerning. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Access to entertainment and relax services at Grand Bahia Principe Coba, International entertainment programs for adults and children (day and night), Childrens activities in the Mini-Club (4-12 years), 1 hour per day free (subject to availability and Upon request,) paddle surf, kayaks, tennis, catamarans for hire, snorkeling. Our recent stay was the last week of May 2023. A few examples: - It was damn near impossible to sleep in our room. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin. Complete the perfect day watching the sunrise from your terrace. Akumal's luxury accommodations mean you'll experience a world of soothing relaxation at your doorstep. Its the perfect spot for those who want to wake up at the seafront and enjoy the very best in services and amenities. Did not see any favouritism for those who tipped and those who did not. We used room service a couple of times. Join a group on a fishing trip or just dip your toes in as you relax on our banana boat. Receive our warmest regards, Geraldine Luna Luxury Bahia Principe Akumal, We returned to this resort after having a very enjoyable stay last September. First the restaurants, which always play a pivotal role in our vacations and are a place were we always enjoy to speak spanish with the staff, learn new words and get to know the area in a different way. Jamaica. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Washrooms were very clean and well stocked. The shuttle service between the 4 lobbies is good, but it can be long sometimes, specially around meal times. Room was kept spotless by the housekeeping staff. When we were there Id estimate our resort was maybe 30% Canadian, 20% US, 25% UK, 10% Polish, 5% Mexican, 10% other though I could be miles off. Explore the other resorts and book your a La carts before arrival through the app. From sun up to sundown our team at Scubaquatic Activities Center offers access to sailing, boogie boarding, kayaking, snorkeling and more. The room was spacious and clean. Guests can use all the facilities and restaurants (except the buffets) of the all hotels of the complex. For diners, in order of preference, we went to Le Gourmet, The Mashua (Top service by Camaliel), The Gran Tortuga (Excellent service by Luis and his team), The Portofino, Frutas del Mar and Mediterraneo. Like a bandana. Pool view ENTERTAINMENT: We are not show or entertainment hounds but we did enjoy the daily activities by the pool. We gave them glasses of ice water daily. MORE INFO, Bars throughout the resort GROUNDS: These remain well-kept and beautiful throughout not just grass and trees, but real effort taken to manage and sculpt them, for example the white pebbles round the base of many of the plants / trees in Akumal really make them pop, they look even better now than before. Attached bathroom Pillows were tiny, blankets were thin. Of course not if youre really picky, of course a few things are below 5-star here and there rooms are a bit dated, not that we care much about that; sometimes you order a drink and it never comes; sometimes your mains in the a la cartes have a big reveal which is comical as they often have the dishes the wrong way round (haha) etc. Offering an outdoor pool and a restaurant, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive is located in the Riviera Maya town of Akumal. Diving lesson in the pool (subject to availability and upon request, a lesson per person per stay). The service was wonderful and the food was quite good. All your observations are well received and we will do our best to reinforce the areas mentioned; we are happy that the rest of your stay was satisfactory. Does Bahia Principe Luxury Akumal have an airport shuttle? Especially the silent disco! Does Bahia Principe Luxury Akumal have airport transportation? Featuring an outdoor swimming pool, a fitness center, and a garden, Bahia Principe, TAO, Luxury Penthouse provides accommodations in Akumal with free WiFi and garden views. Always a good start to the day to be greeted with a smile and a hello no matter who you run into. The adult only beach was very peaceful at the far end of the resort, with plenty of beds and sun shades. Best regards, Geraldine Luna Luxury Bahia Principe Akumal, Stayed at the Bahia Principe Akumal from 15th June until 29th June . Telephone number +1 (876) 973 70 00 +1 (876) 618 02 39. An array of activities can be enjoyed on site or in the surroundings, including snorkeling. Are there opportunities to exercise at Bahia Principe Luxury Akumal? Discover the new concept, Carretera Chetumal Benito Juarez, km 250, Local B, Akumal, Municipio Tulum, Quintana Roo. Bahia Principe Grand La Romana. The music tends to be too loud at times in the buffet restaurants. Offering an outdoor pool and a restaurant, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive is located in the Riviera Maya town of Akumal. It is rewarding for us to know what you spent a wonderful days of holidays in the resort, as well as for targeting the points we can improve. Rooms are cleaned daily, Dear guest, First of all we would like to send you our best wishes to your married, we thank you for sharing your experience with us! The food at Thali was also very tasty - I had the Thali taster, and whilst the flavours were excellent unfortunately the lamb in the rogan josh was mostly gristle and inedible - hopefully was just a one off as have only read good things about it otherwise. I just dont know what anyone who says otherwise must eat. Guests submit their subscores and their overall scores independently theres no direct link between them. we remarked several times that he is excellent at his job, as are many others. Tropical parties, scavenger hunts, Olympic games, contests, karaoke, theme nights. and many many drunk, rude entitled guests. Live music was also available most nights, and is a nice different option around the shows. Then one more improvement it would be nice if reception were more helpful for matters outside of their control. Air conditioning There were a good number of people who managed every day to combine smiles and banter with great attention to detail when creating your drinks a good example was Aldair (usually on the Akumal bar near the pool perfect Scotch Negronis every time!)
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